Sr. Accounts Receivable and Billing Specialist (Flywheel)

Company: WP Engine
Location: Omaha
Posted on: February 16, 2020

Job Description:

Description

As we look to integrate our Talent Acquisition teams and systems after the recent acquisition of Flywheel, some roles like this will be serviced by the WP Engine Talent Acquisition team. We appreciate your understanding as we work towards integrating our teams. Learn more about the WP Engine acquisition of Flywheel here.

Incredible opportunity to join our fast-growing team in Omaha, Nebraska.

Our Sr. Accounts Receivable and Billing Specialist is a key contact point with our internal and external customers, using problem-solving and customer service skills to respond to billing and collections questions. This role is housed within our Accounting Operations team and offers the possibility of mobility within the company. We are looking for someone who is hungry to learn and make a long-lasting impact from day one.

THIS ROLE WILL BE RESPONSIBLE FOR...

• Operating as a standalone team member, refining existing processes to increase efficiency and improve internal as well as external customer experiences
  • Identifying areas for improvement and implementing effective change
    • Following multi-step processes to resolve billing and collections issues, owning the process from start to finish to ensure accurate execution of customer account activities (credits, debits, discounts, refunds, cancellations, etc.)
      • Working closely with the technical support team and other teams to quickly and efficiently solve customer billing and collections needs while meeting SLA and customer satisfaction goals
        • Regular collaboration with other O2C team members, as well as Accounting and R&D teams on resolving issues
          • Balancing customer requests with a desire to do the right thing for both them and WP Engine
            • Clearly and thoroughly communicating with customers via email and chat to diagnose, explain and correct complex billing issues
              • Understanding key company metrics and seeking out long-term solutions to trending requests that improve the customer experience and WP Engine's processes
                • Being thoroughly familiar with Aging Reports and comfortable addressing both small value and very high value, VIP customers to arrange for timely payments in accordance with WP Engine's Collections Process
                  OUR IDEA OF A PERFECT CANDIDATE IS SOMEONE WHO...
                  
                  • Possesses thought leadership skills
                    • Can advocate
                      • Is self-activating
                        • Has effective and articulate verbal and written communication skills
                          • Has the ability to multi-task and thrive in our fast-paced work environment
                            • Is a constant learner
                              • Is ambitious and forward-thinking
                                • Is a problem solver
                                  • Has experience working well in a team environment
                                    • Is extremely proficient with technology
                                      
                                      To find out more information about WP Engine, please visit our Careers Page at wpengine.careers!

Keywords: WP Engine, Omaha , Sr. Accounts Receivable and Billing Specialist (Flywheel), Accounting, Auditing , Omaha, Nebraska