OmahaNERecruiter Since 2001
the smart solution for Omaha jobs

Senior Operations Consultant (Merchant Services)

Company: Bank of America
Location: Omaha
Posted on: March 28, 2020

Job Description:

Job Description Line of Business Role Description The Senior Operations Consultant provides leadership advocacy for the Merchant Operations organization in support of merchant services clients across multiple lines of business. This role acts as a Subject Matter Expert and is responsible for working across multiple business functions to ensure there is alignment on client experience, associate experience, business processes controls and metrics and reports in support of the merchant services product. Subject Matter Expert and a business process expert in merchant services products and solutions. Provides core processing oversight of vendor and performance of those functions and serves as a point of escalation. Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research. Leads in the design, development and implementation of complex products, systems and services in an operations environment Manages projects and direct activities of a team related to special initiatives of an operations nature. Functions as the technical expert in their assigned area. Provides work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives. Builds strong relationships with Business Partners across LOBs, including vendors. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Major accountabilities are based on individual expertise and capabilities. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Set goals and monitor progress toward metrics, providing guidance and support in meeting goals. Report success of the operations and identify bottlenecks in the process. Prepare and deliver reports to management and senior executives. Identify best practices advise on quality and productivity improvements. Required Skills Bachelor degree in Business, Finance, or related field or comparable professional experience 5-7 year experience in managing functions that support call center activity such as operations, training, quality programs, and process improvement 5+ years preferred experience in Merchant Services Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees. Excellent interpersonal, written, and oral communication skills. Experience in back office Operations (Customer Service, Settlement Operations, Disputes, International support) preferred. Ability to travel approximately 15 to multiple locations Ability to solve complex problems through root cause analysis, management by fact and collaboration across a wide population. Ability to make swift and sound decisions that demonstrate both strategic and tactical analytical and leadership skills. Ability to as act as a trusted advisor at all organizational levels, including ability to develop and deliver substantive presentations to executive leadership. Analytical skills, understanding of basic statistics and continuous improvement methodologies. Ability to express ideas in a clear and concise manner Strong consensus building ability with effective conflict resolution and negotiation skills Ability to take initiative and effect change Microsoft Office Suite products, including but not limited to Visio, Excel, SharePoint and Project Shift 1st shift (United States of America) Hours Per Week 40

Keywords: Bank of America, Omaha , Senior Operations Consultant (Merchant Services), Accounting, Auditing , Omaha, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


Property Accountant
Description: OverviewWhat We Are Looking ForSeldin Company is seeking a Property Accountant at our corporate office in Omaha, Nebraska.What You Will DoThe Property Accountant has primary responsibility for the accurate, (more...)
Company: Seldin
Location: Bellevue
Posted on: 04/6/2020

35M Warrant Officer: Human Intelligence Collection Technician
Description: Intelligence is crucial to the security of our Nation. By gathering information about an adversary's intentions, strengths, vulnerabilities, and capabilities, the military can plan, prepare, and defend (more...)
Company: Army National Guard
Location: Lincoln
Posted on: 04/3/2020

Payroll Specialist - Payroll Tax Focus
Description: Our Client is InSearch of a Payroll Specialist to join their team. The Payroll Specialist is responsible for processing and reconciling the payroll taxes for a high volume,
Company: InSearch Recruiting
Location: Omaha
Posted on: 04/2/2020


Foreign Currency Trader
Description: About Maverick Trading FX Division As one of the best proprietary Forex trading firms in the industry, Maverick FX offers its traders impressive capital and leverage, comprehensive training, and extensive (more...)
Company: eFinancial Careers
Location: Omaha
Posted on: 04/1/2020

Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney - Seasonal Remote
Description: OverviewIf you are a highly motivated individual with an active credential CPA x2F EA x2F Practicing Attorney and excellent communication skills, we need you to help our customers complete their taxes (more...)
Company: Intuit
Location: Council Bluffs
Posted on: 04/3/2020

Accounting Trainee
Description: Accounting Trainee - Exceptional Mentor - HEMPHILL EXCLUSIVE Exciting opportunity for an individual to step into a newly created role and partner with the Controller. This Controller is an exceptional
Company: Hemphill - Search --- Consulting --- Staffing
Location: Omaha
Posted on: 04/2/2020

SVP, Controller, L&A
Description: Large life and annuity carrier in the Midwest will hire a SVP, Controller. Client is looking for someone who is the epitome of executive presence, someone who will ensure
Company: Lost Dutchman Search
Location: Omaha
Posted on: 04/5/2020

Consumer Direct Sales Rep Home Equity
Description: SunIRef:Sales:title Consumer Direct Sales Rep Home Equity BNP Paribas 3,448 reviews - Omaha, NE BNP Paribas 3,448 reviews Read what people are saying about working here. At Bank of the West, our people (more...)
Company: BNP Paribas
Location: Omaha
Posted on: 04/6/2020

Dynamics 365 Finance Consultant
Description: Position Title Dynamics 365 Finance Consultant Location Omaha, NE Duration 12 Months Visa USC GC EAD Only
Company: Connexions Data Inc
Location: Omaha
Posted on: 04/5/2020

CFO
Description: Established and successful privately held company seeks hands-on or strong Controller to work closely with ownership to manage all accounting and finance activities. Ideal candidates will have 10 years (more...)
Company: Robert Half International
Location: Omaha
Posted on: 03/31/2020

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Omaha RSS job feeds