Student Financial Counselor

Company: Midland University
Location: Fremont
Posted on: January 27, 2023

Job Description:

The Student Financial Counselor at Midland University is a customer service focused, self-motivated, detail oriented, individual who strives to provide exemplary customer service to students and families when addressing the financial aspects of attending Midland University. This position performs a variety of service tasks in order to serve the student body in billing, maintaining, adjusting & collecting student account balances. Midland offers full benefits, including tuition remission for family. The work week is M-F 8 - 4:30 with the primary workspace being at the Fremont campus. Flexible scheduling can be discussed. Duties and Responsibilities:Answer student & parent questions, both in person and via phone and email.Term billing of student accounts both for undergraduate and graduate students which includes preparing and reviewing statements for accuracyReceive and apply payments to student accounts, in person, via mail and via the third party billing and internet payment systemAssist customers in establishing payment plans, applying judgment as neededCalculate, create and assist with the student refund issuance.Prepare and communicate instructional information for customers on how to complete tasks associated with student accounts.Assist with daily cash balancing tasks.Oversee the billing process for outside partners that assist with payment of student accounts.Oversee the Pre-Collections communication and Collections efforts on unpaid student accounts. Assist with preparation of 1098-Ts, annuallyPrepare and run various month-end reports related to student accounts receivableVarious other duties as assigned. Minimum Job Requirements:Proven background in exemplary customer service with at least 3 years' experience in accounts receivable or related work. Experience with student financial aid or related compliance experience preferred. Knowledge, Skills, and Abilities Required:Excellent written and oral communication and customer service skillsAbility to maintain confidentiality of financial records and informationProficient use of Microsoft Office Suite, excel and word requiredAbility to create, compose, and edit written materialsAbility to collaborate across departments, follow policy yet remain flexible, providing a friendly, supportive student experience

Job Posted by ApplicantPro

Keywords: Midland University, Omaha , Student Financial Counselor, Accounting, Auditing , Fremont, Nebraska