Customer Service - Bank
Company: Charles Schwab
Location: Blair
Posted on: January 26, 2026
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Job Description:
Job Description Position Type: Regular Your opportunity At
Schwab, you’re empowered to make an impact on your career. Here,
innovative thought meets creative problem solving, helping us
“challenge the status quo” and transform the finance industry
together. As a Client Banking Services Professional, you are at the
forefront of the client experience, delivering outstanding customer
service to our Charles Schwab Bank clients calling for assistance.
You will field 40-60 inbound calls every day, providing subject
matter expertise on the following banking products and services:
deposit accounts, online account management and bill pay, money
movement, mobile banking, and debit cards. This is a phone-based
role requiring the use of multiple computer applications and dual
monitors. What you have Required Qualifications - Minimum of 1 year
of work experience, which may include volunteer experience,
internships, or other roles in an office environment. - You will be
working a set shift which may include weekend or evening hours.
Please speak with your Talent Advisor for more information
including shift differentials. - Ability to multi-task with
demonstrated experience in using multiple computing applications
simultaneously. - Ability to work in the office up to 75% - 100% of
the time, as required. Preferred Qualifications - Active listening
skills along with the ability to engage in open-ended dialogue to
gain a thorough understanding of the client’s financial needs. -
Dedication to resolving a variety of complex client inquiries both
through technology and by working closely with business partners
within Schwab to identify efficient and effective methods to meet
client goals. - Ability to establish rapport with clients over the
phone to create long term relationships with Schwab. - Desire to be
part of a supportive and collaborative team. - High attention to
detail to adhere to extensive bank policies, procedures, and
guidelines. - Drive to learn from a dedicated team manager focused
on helping you reach clear performance objectives by providing
leadership support and on-the-job learning. campus What’s in it for
you At Schwab, you’re empowered to shape your future. We champion
your growth through meaningful work, continuous learning, and a
culture of trust and collaboration—so you can build the skills to
make a lasting impact. Our Hybrid Work and Flexibility approach
balances our ongoing commitment to workplace flexibility, serving
our clients, and our strong belief in the value of being together
in person on a regular basis. We offer a competitive benefits
package that takes care of the whole you – both today and in the
future: - 401(k) with company match and Employee stock purchase
plan - Paid time for vacation, volunteering, and 28-day sabbatical
after every 5 years of service for eligible positions - Paid
parental leave and family building benefits - Tuition reimbursement
- Health, dental, and vision insurance
Keywords: Charles Schwab, Omaha , Customer Service - Bank, Accounting, Auditing , Blair, Nebraska
