Med Receptionist-Call Center - Elkhorn Clinic
Company: Methodist Health System
Location: Omaha
Posted on: March 20, 2023
Job Description:
Why work for Nebraska Methodist Health System?At Nebraska
Methodist Health System, we focus on providing exceptional care to
the communities we serve and people we employ. We call it The
Meaning of Care - a culture that has and will continue to set us
apart. It's helping families grow by making each delivery special,
conveying a difficult diagnosis with a compassionate touch, going
above and beyond for a patient's needs, or giving a high five when
a patient beats a disease or conquers a personal health challenge.
We offer competitive pay, excellent benefits and a great work
environment where all employees are valued! Most importantly, our
employees are part of a team that makes a real difference in the
communities we live and work in.Job Summary:Communicates to all
patients, doctors, nurses, and other employees regarding schedules,
charts, insurance issues, and any other concerns that may be
addressed. Greets and registers all patients upon their arrival to
the clinic.Responsibilities:Essential Functions Registers patients
for appointments by collecting and verifying patient demographics,
insurance information, and other essential information to ensure
accurate information is maintained for each patient.Greets,
directs, and assists patients with questions to facilitate patient
care in prompt and polite manner.Answers telephone to schedule
appointments, take messages, direct calls to appropriate personnel,
and handle other patient matters to ensure excellent customer
service is provided within a timely manner and according to
policies and procedures.Prepares records for office visits by
reviewing EMR (Electronic Medical Record)/chart contents to
accelerate patient care.
- Not applicable for Call Center positions. Handles insurance
inquires by answering questions, assisting with referrals, and
completing appropriate paperwork to ensure exam charges are
submitted to insurance within a timely manner.Processes and
distributes written communication and documents (forms, letters,
mail) accurately.Provides appropriate care specific to the age of
the patient to ensure understanding and comfort level of treatment
as outlined in the "Population Specific Criteria."Schedule:Mon-Fri
8am-5pmJob Description:Job RequirementsEducation
- High School Diploma or General Educational Development (G.E.D.)
required. Experience
- 6 months previous customer services experience preferred.
License/Certifications Skills/Knowledge/Abilities
- Strong verbal communication skills for positive interaction
with staff and customers in person and over the phone.
- Skilled in operating a computer, including a computer
mouse/keyboard and navigating scheduling, registration and patient
care applications.
- Ability to follow written and verbal instructions.
- Ability to work in a diverse healthcare environment with
diverse customer expectations.
- Ability to work as a team.
- Ability to keep patient information confidential.
- Ability to read, write, and comprehend various written reports
and documents.
- Ability to manage multiple tasks simultaneously and
efficiently.Physical RequirementsWeight Demands
- Medium Light Work - Exerting up to 35 pounds of force. Physical
Activity
- Not necessary for the position (0%):
- Climbing
- Crawling
- Kneeling
- Occasionally Performed (1%33%):
- Balancing
- Crouching
- Distinguish colors
- Lifting
- Pulling/Pushing
- Standing
- Stooping/bending
- Twisting
- Walking
- Frequently Performed (34%-66%):
- Carrying
- Fingering/Touching
- Grasping
- Keyboarding/typing
- Reaching
- Repetitive Motions
- Sitting
- Speaking/Talking
- Constantly Performed (67%-100):
- Hearing
- Seeing/visual Job Hazards
- Not Related:
- Chemical agents (Toxic, Corrosive, Flammable, Latex)
- Physical hazards (noise, temperature, lighting, wet floors,
outdoors, sharps) (more than ordinary office environment)
- Equipment/Machinery/Tools
- Explosives (pressurized gas)
- Electrical Shock/Static
- Radiation Alpha, Beta and Gamma (particles such as Xray, Cat
Scan, Gamma Knife, etc)
- Radiation NonIonizing (Ultraviolet, visible light, infrared and
microwaves that causes injuries to tissue or thermal or
photochemical means)
- Mechanical moving parts/vibrations
- Rare (1%-33%)
- Biological agents (primary air born and blood born viruses)
(Jobs with Patient contact) Blood or Body Fluid (BBF) About
Methodist: Nebraska Methodist Health System is made up of four
hospitals in Nebraska and southwest Iowa, more than 30 clinic
locations, a nursing and allied health college, and a medical
supply distributorship and central laundry facility. From the day
Methodist Hospital was chartered in 1891, service to our
communities has been a top priority. Financial assistance, health
education, outreach to our diverse communities and populations, and
other community benefit activities have always been central to our
mission.Nebraska Methodist Health System is an Affirmative
Action/Equal Opportunity Employer and does not discriminate on the
basis of race, color, religion, sex, age, national origin,
disability, veteran status, sexual orientation, gender identity, or
any other classification protected by Federal, state or local
law.
Keywords: Methodist Health System, Omaha , Med Receptionist-Call Center - Elkhorn Clinic, Administration, Clerical , Omaha, Nebraska
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