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Engagement Systems Manager, Direct Marketing

Company: PenFed Credit Union
Location: Omaha
Posted on: January 15, 2022

Job Description:

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. -PenFed is hiring a Engagement Systems Manager, Direct Marketing at our Omaha, Nebraska location. The primary purpose of this position is to be responsible for developing and implementing robust engagement strategies aligned with growth objectives for our existing members. - Manage multiple deadlines for all elements of marketing campaigns and excel in working with cross-functional teams in a dynamic environment with minimal oversight. - In addition, actively manage martech platforms and solutions currently in place to ensure ongoing operation and plan/implement upgrades and enhancements. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Work across stakeholder groups to develop and maintain appropriate communication across: - EMOB, account management, rewards, balance consolidation, spend, and retention.
  • Manage and oversee monthly and annual project calendar, facilitating and participating in campaign management meetings to ensure master plan is continually accurate.
  • Ongoing responsibility for oversight and ownership of Martech platform function, file operations, vendor relationships and strategy.
  • Manage and maintain critical direct marketing vendor relationships from Third Party Risk Management intake through systems and file integration, including ongoing file process management.
  • Track and report out on campaign success through data analysis, evaluate opportunities for improvement, and make recommendations for future campaigns.
  • Ensure optimization of contact management strategy & criteria to ensure touchpoints are relevant, align with business objectives and provide the best possible member experience.
  • Ongoing review of processes and procedures identify workflow improvements and efficiencies to improve speed to market.
  • Participate in and/or lead new and ongoing credit and debit card engagement projects as needed.
  • Manage platform budgeting and expenses, evaluate opportunities for savings.
  • Organize payment team documentation and procedures in digital library for audits and archive. Qualifications Equivalent combination of education and experience is considered.
    • Bachelor's Degree in business, marketing, or related field
    • Five (5) - eight (8) years' of martech platform management, and existing customer management within credit and debit cards, deposits, or personal loans with background in vendor onboarding and management.
    • Ability to manage multiple deadlines in a fast-paced environment
    • Self-starter that can works with minimal oversight
    • Detail oriented and highly organized with high degree of accuracy
    • Consumer banking product marketing experience
    • Digital and trigger-based marketing experience
    • Familiar with credit & debit card processing and procedures
    • Excels at working in a cross-functional team, with an inclination to take initiative
    • Excellent verbal and written communication skills with internal and external customers
    • Proficient in MS Suite -Supervisory ResponsibilityThis position will not supervise employees. -Licenses and CertificationsThere are no additional licenses or certifications required for this position. -Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. * -TravelAbility to travel to various worksites and be on-call may be required. -Special Message Regarding COVID 19PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. - In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. -We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. -Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. -PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Keywords: PenFed Credit Union, Omaha , Engagement Systems Manager, Direct Marketing, Advertising , Omaha, Nebraska

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