Field Support Engineer I - Omaha, NE
Company: ZEISS Meditec Production
Posted on: November 20, 2020
FIELD SUPPORT ENGINEER I - OMAHA, NE
Step out of your comfort zone, excel and redefine the limits of
what is possible. That s just what our employees are doing every
single day in order to set the pace through our innovations and
enable outstanding achievements. After all, behind every successful
company are many great fascinating people.
The Field Support Engineer I, under close supervision and
direction, installs, repairs, upgrades and performs preventative
maintenance on specified Carl Zeiss Meditec instrumentation in a
designated field service territory. Represents Carl Zeiss Meditec
at customer locations and works to achieve a high level of customer
satisfaction. Maintains all company property (inventory, tools,
diagnostic equipment, vehicle, etc.) in accordance with company
policies. Maintains a high level of professional communication with
team, customers, management, Sales and Technical Support.
WE ARE LOOKING FOR PEOPLE WHO ARE KEEN TO TRY SOMETHING NEW:
* Diagnose and repair all designated products within an assigned
service territory, including preventative maintenance,
installations and upgrades per specific training, manuals and Carl
Zeiss Meditec guidelines.
* Complete work assignments as directed from management and work
schedules as dispatched from Call Center.
* Complete and submit a field service report on a daily basis
according to written procedures as documented in the Field Service
* Complete and submit a weekly expense report according to Carl
Zeiss Meditec policies and procedures.
* Maintain spare parts inventory according to company guidelines
and return specific spare parts as designated by policy.
* Interface with customers in a professional, pleasant and calm
* Other duties may include, but are not limited to, instructing
customers on operation and maintenance of equipment.
(Non-essential duties or marginal job functions that support
Maintains company-issued test equipment and support tools,
including spare parts.
Installs and provides equipment maintenance at trade shows.
* 0 3 years of previous field service experience required.
* BS degree in Electronics, Engineering, Computer Technology and
related fields preferred.
* A+, and Net + certification preferred.
* Theoretical understanding of basic electromechanical, electronic,
and optical systems.
* Basic understanding of troubleshooting techniques and
* Must have good verbal and written communication skills.
* Must have strong computer skills with the ability to obtain
specific certifications as required.
* Must be able to pass required training to service fine mechanics
and optics. Ability to effectively service the equipment on which
training is completed
(If any, describes physically uncomfortable conditions, travel
requirements, heavy lifting, etc., ref. ADA)
Extensive overnight travel is required by automobile and air. Must
be willing to travel in the US and internationally for training,
meetings, exhibit support and coverage outside assigned territory.
The FSE must be able to obtain sufficient credit to cover incurred
business expenses which will be reimbursed upon expense report
submission and approval.
The position requires an average of four (4) hours driving per day.
Must have a valid driver s license and good driving record.
Must be able to lift up to 80 pounds. Thirty percent of the average
workday is spent standing or walking. In a spacious modern setting
full of opportunities for further development, ZEISS employees work
in a place where expert knowledge and team spirit reign supreme.
All of this is supported by a special ownership structure and the
long-term goal of the Carl Zeiss Foundation: to bring science and
society into the future together.
JOIN US TODAY. INSPIRE PEOPLE TOMORROW.
Diversity is a part of ZEISS. We look forward to receiving your
application regardless of gender, nationality, ethnic and social
origin, religion, philosophy of life, disability, age, sexual
orientation or identity.
Apply now! It takes less than 10 minutes. We are an
EEO/AA/Veterans/Disabled employer. Diversity is a part of ZEISS. We
look forward to receiving your application regardless of gender,
nationality, ethnic and social origin, religion, philosophy of
life, disability, age, sexual orientation or identity.
We are an EEO/AA/Veterans/Disabled employer
Carl Zeiss Meditec, Inc
Keywords: ZEISS Meditec Production, Omaha , Field Support Engineer I - Omaha, NE, Engineering , Omaha, Nebraska
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