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Desktop Engineer II

Company: Data Axle
Location: Papillion
Posted on: April 10, 2021

Job Description:

This position will oversee our onboarding/offboarding process for both onshore and offshore facilities, including scripting software installation packages, imaging, and distribution. This role is also responsible for MAC mobile device management. Ensures all support requests are recorded in a timely, courteous, and accurate manner. Escalates issues within the IT department. Liaison for Level III Information Technology support. Executes monitors and completes assigned tasks on multiple computer systems and platforms.
Essential Job Functions

  • Diagnose, identify, isolate, analyze, and resolve problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation.
  • Expert MAC knowledge
  • Create, deploy, and maintain workstation images, seeking to automate and streamline operational tasks whenever possible.
  • Manage and maintain deployment platform.
  • Automation around workstation deployment.
  • Package, deploy and troubleshoot all workstation software.
  • Knowledge of silent/unattended installs and scripting (Powershell).
  • Participates in the design, development, and support activities in the desktop engineering space that enables a simple and positive user experience.
  • Leads and assists other Service Desk staff in support of major or complex issues.
  • Provide backup support for VDI Engineer.
  • Assist in monthly patching.
  • Ability to multi-task and maintain high level of customer service.
  • Perform other miscellaneous duties as assigned by management.
    Qualifications
    • Ability to communicate with individuals at all levels in the Company in an articulate, professional manner. Excellent oral and written communication skills required.
    • 4 to 6 years of related experience required.
    • Excellent knowledge of computer imaging.
    • Expert knowledge of MAC and Windows.
    • Expert knowledge of Windows and Microsoft O365 products.
    • Expert knowledge of Active Directory.
    • Experience with OS patching.
      Education And Certifications
      • Bachelor of Science degree in Engineering or Computer Science + 2 years recent specialized experience or Associate degree + 4 years recent specialized experience or 6 years recent imaging and MAC support.
      • Microsoft certifications preferable.
        Data Axle is a leading provider of data and data-driven marketing solutions. Data Axle provides data, technology and services that help marketers acquire new customers and maximize the value of existing relationships. The company's data and marketing solutions help clients of all sizes, from local SMBs to FORTUNE 100--- enterprises, increase sales and customer loyalty. Data Axle provides both digital and traditional marketing channel expertise that is enhanced by access to our proprietary data on 280 million individuals and 24 million businesses. For more information, visit .
        At Data Axle, our employees are directly responsible for our success. We strongly believe in rewarding employees for their initiative, teamwork and leadership. Every day, we expect our employees to ask questions, demand better solutions and challenge one another to succeed. We are constantly looking for candidates who are not only qualified and knowledgeable, but also have the drive to grow professionally. We hire dynamic individuals in variety of fields such as information technology, account management and client services, sales, marketing, administration and human resources.
        Affirmative Action/EEO PolicyAt Data Axle, we are committed to attracting, retaining and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or Veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.

Keywords: Data Axle, Omaha , Desktop Engineer II, Engineering , Papillion, Nebraska

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