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Solution Engineer

Company: Medical Solutions
Location: Omaha
Posted on: May 5, 2021

Job Description:

At Medical Solutions, we're people who care, helping people who care. No matter how you look at it, there's a whole lot of care going on in our world and that's just the way we like it.What do we do? Medical Solutions is one of the nation's largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we're the very best at what we do.You'll love our culture that's filled with heart and soul. As a company and employer, we're sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career.At Medical Solutions, you'll find a great place to work and a career home. We've received Best Places to Work awards, landed top industry awards, and received accolades for the impact we've made in business and within our community.But the only way to really get to know us, is to join us. We think you'll fit right in.Solution Engineer - Job DescriptionThe Solution Engineer will be the primary technical and functional expert on our Dynamics CRM and/or other system platforms. The Solution Engineer will focus on both strategy and tactical design and delivery of enhancements to our systems. They will build strong relationships with business partners, Product Owners and delivery teams within IT to build and maintain high-quality and highly performant systems. Job Responsibilities:

  • Configures and maintains MS Dynamics 365 CRM for business partners
  • Works with delivery teams within the technical organization to design, develop and deliver system enhancements for the business
  • Work with business analysts and end users to identify requirements and testing approach for work items
  • Ensures work items are delivered on time
  • Has a proactive awareness of systems or platform issues and changes; actively seeks out anticipated changes to the systems with a proactive effort in managing their impact on our systems
  • Participates in the deployment of our CRM system updates
  • Supports the dev ops processes and solution delivery process within tech; proactive participant in continuous improvement to our delivery process
  • Subject matter expert in our platform and systems through continuous research, prototyping, and proactive understanding of the platform lifecycle
  • Documents key processes for development and delivery of system updates
  • Works in conjunction with developers on integrated solutions for the business
  • Performs break-fix activities for systems
  • Follows incident management process to ensure timely resolution of support tickets
  • Follows change management process to make changes to the production environment in a safe and controlled manner
  • Partners with business users to understand business processes and how IT enables them
  • Primary point of contact with our system vendors
  • Manages tickets with vendor and ensures timely resolution of issues
  • Performs ongoing administration and maintenance of systems to keep them highly performant and up-to-date
  • Maintains multiple environments and/or versions of our systemsJob Qualifications:
    • Bachelor's degree in: Business Administration, Mathematics, or IT
    • 3+ years' experience supporting CRM systems
    • Experience working with sales teams and supporting processesPreferences:
      • Experience working with Microsoft Dyanmics CRM
      • Experience in medical staffing industry
      • Experience with Power App; Flow, PowerApp
      • Experience with Typescript or JavaScript, CSS and/or HTMLSome of the benefits we offer---
        • Insurance: Day 1 benefits (health, dental, vision, 401(k) + employer match) and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits
        • Remote work option - we're where you are!
        • Flexible PTO (PT-Oh!)
        • Flexible schedules
        • Award-winning training program
        • Connectivity stipend
        • Competitive compensation as part of our total rewards package
        • (8) paid Holidays
        • Paid parental leave
        • Employee Assistance Program (EAP)Why us?
          • We live our Values in all we do
          • Commitment to diversity, equity, and inclusion
          • Focus on total wellbeing
          • Employee Experience Team that provides perks in-office and virtually
          • Relaxed culture and casual dress (t-shirts and flip-flops welcome!)Learn more about Medical Solutions and what it's like to be part of our team. Check out our Careers website, .

Keywords: Medical Solutions, Omaha , Solution Engineer, Engineering , Omaha, Nebraska

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