Information Technology Support Engineer - Overnights
Company: 10 Roads Express
Posted on: January 15, 2022
Position Overview: - The - IT Support Engineer -is a
self-motivated problem solver who is responsible for desktop and
application support to all employees. This includes, desktops,
laptops, printers, Microsoft Office, and other third party and
internal software. The IT Support Specialist must also provide
excellent customer service skill to communicate and resolve
technical issues effectively.
Schedule: 5:30pm - 6:00am, alternating 3 to 4 days per week, Sunday
through Tuesday/Wednesday through Saturday
Providing desktop and application support to all employees.
Responsible for onboarding new users via Active Directory and
Responsible for responding, resolving, and escalating issues
submitted via ticketing system or phone call.
Responsible for providing problem identification, diagnosis, and
resolution. This includes both remote and deskside support.
Demonstrate commitment to providing excellent customer service.
Contributes to the documentation of procedures and guidelines for
internal team use.
This job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or
1-2 years of experience supporting a Windows Domain environment
(Linux experience is a plus.)
A Bachelor's Degree in Computer Science or Computer Information
Systems is preferred.
A strong understanding of computer hardware and software
Proven strong troubleshooting skills.
A basic understanding of TCP/IP networks.
Active Directory and Exchange administration.
Job ID: 1686
Keywords: 10 Roads Express, Omaha , Information Technology Support Engineer - Overnights, Engineering , Omaha, Nebraska
Didn't find what you're looking for? Search again!