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Engineer, Contact Center

Company: Presidio, Inc.
Location: Omaha
Posted on: May 25, 2023

Job Description:

We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it's our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Engineer
As an Engineer, you will be responsible for the design, implementation, and support of advanced contact center solutions for customers across multiple solution platforms, including Cisco Contact Center Enterprise, Cisco Webex Contact Center, Amazon Connect, and Twilio.
Travel Requirements:
This position does not require any travel.
Job Responsibilities:

  • Lead project delivery team through project life cycle, including design, implementation and support, across technology platforms.
  • Lead, Develop and Share industry best practices.
  • Collaborate with members of our National Contact Center team, contributing to the team's success overall.
  • Work along side vendors to successfully deploy their solutions as a subset of our projects.
  • Become a trusted advisor and partner to our customers.

    Required Skills:

    • Proficiency in server virtualization and cloud solutions.
    • Advanced Troubleshooting knowledge of Cisco ICM, CVP and ECE components.
    • Ability to Design, Build and Support CVP VXML applications.
    • Extended knowledge of Cisco Unified Communications Platforms.
    • SQL Knowledge and understanding of U/PCCE databases.
    • Experience in Building and Deploying Solutions using Amazon Connect, utilizing multiple AWS offerings such as Lambda, LEX, IAM, CloudWatch, etc.
    • Development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API's would be strongly preferred.
    • Strong written and verbal communication, listening, and strong presentation skills
    • Ability to demonstrate analytical and consultative skills.
    • Ability to apply solutions, technology and products to a business opportunity.
    • Ability to work well with others and have a desire to learn new technologies.
    • Adhere to best practices as set forth by industry and Presidio standards
    • Understand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations.

      Education and Experience:

      • Bachelor's degree or equivalent experience and/or military experience
      • 1-3 years of experience with Contact Center technology solutions
      • Utilize in-depth knowledge and understanding of Cisco's Contact Center Enterprise platform, advance Speech Recognition tools such as Nuance ASR and Google Dialog Flow, to gather requirements to build and support new deployments and/or upgrades in mid and large scale environments.
      • 1-2 years of development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API's preferred

        Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
        Presidio is a leading global IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise, and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.
        We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Within Presidio's 40+ US offices and offices in Ireland, London, Singapore, and India, we support 2,800+ professionals, including 1,600 technical engineers. Presidio is a trusted advisor to our clients on a national level while also bringing our global scale and expertise to bear.
        For more information visit:
        Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
        To read more about discrimination protections under Federal Law, please visit: (Get Acrobat Reader)
        If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.
        Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to .
        Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

        Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Presidio, Inc., Omaha , Engineer, Contact Center, Engineering , Omaha, Nebraska

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