Assistant Manager - Part Time
Posted on: December 5, 2019
Job Title : Assistant Manager FLSA : Non-Exempt Department: Grocery
Revision Date : 03/2009 General Function : Provides prompt,
efficient and friendly customer service, and ensures that
customer's needs are met. Supervises and coordinates the activities
of employees or performs the work of all job levels. Reporting
Relations: Accountable and Reports to: Store Director; Assistant
Director; Store Operations, Perishables, Health Wellness Home;
Managers of Store Operations, Perishables, Health Wellness Home
Direct Reports: All positions except those listed above or
designated by the Store Director Primary Duties and
Responsibilities : 1. Maintains a positive attitude; creates an
atmosphere of friendliness and fun through flexibility and
teamwork. Generates a friendly atmosphere by encouraging employees
to greet and speak to customers; providing prompt, courteous, and
efficient service to customers and sets a good example. 2. Provides
prompt, efficient and friendly customer service by exhibiting
caring, concern and patience in all customer interactions and
treating customers as the most important people in the store. 3.
Smiles and greets customers in a friendly manner, whether the
encounter takes place in the employee's designated department or
elsewhere in the store. 4. Makes an effort to learn customers'
names and to address them by name whenever possible. 5. Assists
customers by: (examples include) - escorting them to the products
they're looking for - securing products that are out of reach -
loading or unloading heavy items - making note of and passing along
customer suggestions or requests - performing other tasks in every
way possible to enhance the shopping experience. 6. Answers the
telephone promptly and provides friendly, helpful service to
customers who call. 7. Performs as a leader and role model and
maintains positive employee relations. 8. Plans, prepares, and
adjusts work schedules and assigns employees to specific duties and
follows up to ensure duties are properly completed in a timely
manner. 9. Supervises and coordinates activities of employees in
all areas of the store (in Department Managers absence) or performs
the work necessary at all job levels. 10. Recruits and interviews
job applicants to recommend or determine employment. 11. Learns to
formulate pricing philosophies or merchandise, following guidelines
established by the Store Director. 12. Ensures proper customer
service throughout the store and addresses specific customer
issues. 13. Evaluates employee performance to recommend personnel
actions in their respective area such as promotion, transfer, or
dismissal. 14. Trains and enforces safety procedures to provide a
safe and healthy work environment for employees and customers and
fills out customer accident forms. Works safely to prevent
on-the-job injuries, fills out first report of injury, and assigns
light duty as necessary. 15. Compiles, stores, retrieves, and
understands managerial data (i.e. sales, inventory reports, ad and
display projections/actuals, etc.) 16. Orders merchandise (new
product, promotional, seasonal, or to replenish merchandise on
hand), verifies delivery of merchandise, ensures quality, compares
record with merchandise ordered, and reports discrepancies. 17.
Trains workers in store policies, department procedures, and job
duties. 18. Ensures compliance of employees with established
policy/law, security, sales, and record keeping procedures and
practices. 19. Determines location of ad and promotional displays,
ensures product quality and quantities to meet customer and store
demands and profitability. 20. Confers with employees and assists
in solving problems affecting job performance and of established
policies and procedures. 21. Explains store services to potential
personal and business account customers to generate additional
business for the store. 22. Understands the basics of store
accounting. 23. Maintains strict adherence to department and
company guidelines related to personal hygiene and dress. 24.
Adheres to company policies and individual store guidelines. 25.
Reports to work when scheduled and on time. Secondary Duties and
Responsibilities: 1. Determines the motivational needs of employees
and provides the appropriate environment. 2. Stays current with
market trends and information (i.e.; competition, new products,
equipment, merchandising techniques). 3. Provides continuous
education for existing store employees regarding new and updated
company and store policies, procedures, and job duties. 4. Sells
merchandise to company employees, customers or issues merchandise
upon requisition by authorized personnel (inter-store transfers).
Handles cash registers. 5. Recommends cost reduction programs. 6.
Reviews personnel records to ensure completeness, accuracy, and
timeliness and understands the basics of the payroll system. 7.
Recommends additions, deletions and shelf allocation of merchandise
to be sold in any department. 8. Assists in other areas of store as
needed. 9. Performs other job related duties and special projects
as required. Supervisory Responsibilities: Instructing, assigning
work, reviewing work, planning the work of others, maintaining
standards, allocating personnel, and coordinating the activities of
others. Selects new employees and acts on employee problems. Has
the authority to recommend and approve employee transfers,
promotions, discipline, discharge, and salary adjustments.
Education and Experience: High School or equivalent experience. Two
years or more of similar or related work experience preferred.
Physical Requirements: - Must be able to physically perform medium
work: exerting up to 50 pounds of force occasionally and 20 pounds
of force frequently, and 10 pounds of force constantly to move
objects. - Visual requirements include vision from less than 20
inches to more than 20 feet with or without correction, depth
perception, color vision, and field of vision. - Must be able to
perform the following physical activities: Climbing, balancing,
stooping, kneeling, reaching, standing, walking, pulling, lifting,
grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics: - Must
have the ability to solve practical problems; variety of variables
with limited standardization; interpret instructions. - Ability to
do arithmetic calculations involving fractions, decimals, and
percentages. - Possess the ability to interview to obtain basic
information; guide people to provide basic direction; follow
technical manuals and have increased contact with people. Working
Conditions : This position is exposed to dust, noise, and
temperature extremes. There are possible equipment movement
hazards; electrical shock, and exposure to chemicals and solvents.
This is a fast paced work environment. Equipment Used to Perform
Job: Pallet jack, box cutter, cash registers, knives, trash
compactor, cardboard baler, fork lift, computer, calculator,
telephone, FAX machine, two wheeler, register computer, ordering
machine, use of limited power equipment, delivery vehicle, Western
Union, Hunting/Fishing license computer, and money order machine.
Financial Responsibility : Authorized to purchase merchandise and
supplies and order repairs on equipment. Contacts: Has daily
contact with customers, employees, suppliers/vendors, and the
general public. Occasional contact with federal or state regulatory
agencies regarding inspections. Confidentiality : Has access to
confidential information which may include pricing, sales reports,
profit and loss reports, and wages.
Keywords: Hy-Vee, Omaha , Assistant Manager - Part Time, Executive , Omaha, Nebraska
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