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Store Manager

Company: Guitar Center
Location: Omaha
Posted on: December 5, 2019

Job Description:

PURPOSE OF THE JOB The purpose of this job is to manage all aspects of the retail business, providing leadership and vision to all managers and associates to ensure that desired results are achieved. RESPONSIBILITIES/DUTIES * Achieve revenue and EBITDA targets while managing P & L * Recruit, train, supervise, and appraise managers and associates * Ensure the proper staffing and coverage is in place through correct scheduling to forecasted sales * Building strategies to maintain positive Customer Satisfaction scores * Maintain company and store merchandising standards, overseeing efforts to consistently present an organized, clean, and fun in-store experience. This includes ensuring that merchandise is properly displayed, demo-ready and in accordance with planogram setup guidelines. * Oversee price updates, ensuring they are effectively administered * Oversee management of merchandise and inventory * Manage and coach the performance of direct reports to expected levels, developing their skills and capabilities to ensure goals are met * Additional duties as assigned. MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES * Bachelor's Degree (or 4 years of equivalent work experience) * 4 years of relevant work experience (in addition to degree or years of previous experience) * 3 years of experience leading teams * Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) * Advanced understanding of Guitar Center retail systems and processes * Skilled knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.) * Analytical Skills: Able to analyze data and information to better understand the business and make informed and timely decisions. Able to evaluate and solve problems effectively. * Business Acumen: Understands how the business works including key business drivers, important company strategies, competition, and financial data impacting the department/organization. Makes business decisions that support financial targets. * Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others. * Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. * Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness and ability, and assigns tasks that are appropriate to their skill level. Follows up as needed and share both responsibility and accountability. * Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business. * Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self. * Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines. * Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback. * Project Management: Able to execute project plans that align with organizational objectives. Coordinates groups of individuals to maximize available knowledge and resources, and follows through to track progress and ensure timely completion. Identifies methods for improving existing processes, practices, and procedures. * Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. * Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations. ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS Mental Functions: The person in this role will oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations. Receive directions from the Executive/Senior Level management and typically lead major business units. Implement policies, programs, and directives of executive/senior management through subordinate managers and within the parameters set by Executive/Senior Level management. Serve at functional, line of business segment or branch levels and are responsible for directing and executing the day-to-day operational objectives of enterprises/organizations, conveying the directions of higher level officials and managers to subordinate personnel and, in some instances, directly supervising the activities of exempt and non-exempt personnel. Physical Functions: Sitting required 20% of the time. Lifting required 10% of the time. Climbing and Bending/Squatting required 5% of the time, respectively. Walking and standing required 30% of the time, respectively. The person in this role must be able to lift up to 30 lbs. * Must be able to work in a loud environment for 5-8 hours. * Must be able to work weekends, holiday, and evenings. EQUIPMENT USED * Routinely uses equipment such as cash registers, computers, phones, photocopiers, printers, calculators, and fax machines * Routinely use cellular phone while outside of the store to still support the managers and associates. WORK ENVIRONMENT Retail store environment with limited exposure to elements or health hazards. SUPERVISORY RESPONSIBLITIES Direct reports: up to 4 Indirect reports: up to 75 LANGUAGE SKILLS Must be able to speak, read, write, and comprehend English. TRAVEL REQUIREMENTS Up to 5% domestic travel is required to attend meetings and trainings. Travel is required by car with overnight stays. Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobrelated requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling ************* ext. 2862 or by sending an email to ***************************. * Bachelor's Degree (or 4 years of equivalent work experience) * 4 years of relevant work experience (in addition to degree or years of previous experience) * 3 years of experience leading teams * Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) * Advanced understanding of Guitar Center retail systems and processes * Skilled knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.) Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Guitar Center, Omaha , Store Manager, Executive , Omaha, Nebraska

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