Director of Operations - Right Turn Program

Company: TC Industries Of Canada Company
Location: Omaha
Posted on: February 24, 2021

Job Description:

Director of Operations - Right Turn Program
Omaha, NE

• Right Turn keeps adoptive family's intake through its innovative 24/7 support model for adoptive parents and guardians throughout the entire state of Nebraska. Adoptive family preservation is bolstered through Right Turn's education services as well as its parenting groups.--
• The Director of Operations will oversee the day-to-day activities of Right Turn, ensuring Right Turn is managed and performing efficiently and effectively and in compliance with its contract and to its stakeholders.-- Supervisory Duties --- Provide administrative support in the development of policy and procedures, collection of data and reporting of outcomes-- --- Prepare draft materials for reports, special projects, meetings, trainings, and scripted comments, etc. --- Participates in the hiring and training of departmental coordinators, supervisors, and permanency support specialists. --- Organizes and oversees the work and schedules of Right Turn staff. --- Conducts performance evaluations for Right Turn that are timely and constructive. --- Handles discipline and termination of employees as needed and in accordance with Right Turn policy Duties and Responsibilities --- Establishes quantitative and qualitative metrics guidelines and standards by which Right Turn's efficiency and effectiveness can be evaluated; identifies opportunities for improvement --- Reviews, analyzes and evaluates business procedures including an electronic health record system.-- --- Responsible for assisting with program evaluation including developing metrics for safety and compliance.-- --- Creates and implements policies and procedures that will improve day-to-day operations. --- Facilitate staff meetings.-- --- Ensure Permanency Support Staff and Coordinators are reaching goals.-- --- Monitor monthly expenses and budget and approve expenses reports.-- --- Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale. --- Creates a positive and engaging culture within Right Turn.-- --- Leads coordination and integration of efforts among operations, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.-- Professional Growth and Development-- --- Attend all staff meetings as requested. --- Complete all required training. Professionalism and Confidentiality-- --- Keep the Right Turn Executive Director fully informed on the condition of the Right Turn program and services and all-important factors influencing it.-- --- Keep all client names, information and other Agency business confidential.-- --- Guard client confidentiality in waiting areas, during phone contact and in the handling of records. --- Regular and predictable attendance is required. Interpersonal Relationships-- --- Maintain a positive, respectful demeanor in all contacts with staff and the public-- --- Seek needed guidance in handling difficult client situations and establishing priorities for the job-- --- Work to build positive, productive relationships with staff, community stakeholders and the Department of Health and Human Services.-- --- Establish relationships with community groups and organizations.-- --- Represent the program and point of view of Right Turn to agencies, organization, and the general public.-- Other --- Duties as Assigned.-- Requirements
  • Bachelor Degree required; Master's Degree preferred in Human Services or related field.--
  • Minimum of 5 years of experience in management and leadership roles.
  • Ability to work in fast-paced, highly emotionally charged atmosphere.
  • Experience working with program development and supervising high performing teams.--
  • Exemplary customer services skills to appropriately respond to clients and family members under stress
  • Experience in customary office practices and procedures, including the use of standard office equipment
  • Excellent attention to detail
  • Expert knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook
  • Valid vehicle operator license, proof of insurance and ability to drive for organization business
  • Commitment to the mission of Lutheran Family Services--

Keywords: TC Industries Of Canada Company, Omaha , Director of Operations - Right Turn Program, Executive , Omaha, Nebraska