Vice President, Customer Service

Company: Omaha Public Power District
Location: Omaha
Posted on: January 15, 2022

Job Description:

'> OPPD has officially launched a search for its next Vice President, Customer Service. As a key member of the Executive Leadership Team, you will have responsibility for a growing business unit with currently -200 employees and a $27M budget. Core leadership functions of this business unit include: + Product Development & Marketing + Customer Sales & Service (to include the Contact Center) + Customer Experience + Customer Operations (Billing, Metering, Collections, etc) Qualifications This person will be instrumental in achieving a long-term vision that enables unobstructed access to solutions as dynamic and as personal as the customer-owners we serve. Being able to recognize what OPPDs customer owners want and mobilize plans to meet those needs will be paramount to this person s success. In order to accomplish this we are looking for an empathetic leader who has the ability to inspire and champion the transformational journey we are on to become the utility of the future. Proven success with driving strategic plans at the highest level of a company will get you in the door, but what will make you stand out is the following: + Loves solving complex challenges and wants an opportunity to help shape the future of a highly respected organization + Systemic thinker who understands the value of digitizing the Customer Experience journey and becoming an Omni-channel provider + Embraces the future of competition and can create business value for our customer owners through a thoughtfully crafted suite of products and services + Ability to reimagine the way a public utility shows up in its service territory through its Go-To-Market (GTM) strategy + Quick to prioritize and respond to issues that compromise the critical nature of providing reliable, affordable, and environmentally sensitive energy services Are you smiling while imagining the possibilities of what could be ? Interested in learning more? If so, please see the of list of resources below to familiarize yourself with the journey OPPD is on and let us know how you think you could help when submitting your application of interest. Corporate Reports: Leadership Team: Governance & Strategic Directives: YouTube: Closing Statement Executive Salary Level 9: Min: $317,000 Midpoint: $395,500 At Omaha Public Power District , we re passionate about three things: power, the people who make it, and the people who rely on it. WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties. WE RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We re dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future. OUR JOB: To provide power with a purpose. We have real impact - on people s lives, on the environment, and on the future of energy. We re always looking for bright, capable people who want an opportunity to lead from where you are wherever you are and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well. Org Marketing Statement EOE: Protected Veterans/Disability How To Apply Apply online at www.oppd.com on or before January 7, 2022. Recruiter: John Staup**PLEASE NOTE** - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff. ***OPPD is very aware of the potential risks of COVID-19 and are evaluating all necessary precautions. With that, we are limiting travel and face to face interviews until further notice, so please expect some delays in processing of your application of interest.***

Keywords: Omaha Public Power District, Omaha , Vice President, Customer Service, Executive , Omaha, Nebraska