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Customer Support Manager

Company: Jersey Engineering Solutions
Location: Omaha
Posted on: May 16, 2022

Job Description:

Job Description We are looking for an experienced HVAC Project Estimator - Customer Service Manager to join our team The goal is to keep our customers updated and supported in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations. Compensation $40,000 - $65,000 Annually based on experience Qualifications: Minimum 10 years of experience in HVAC project take-off and estimating Responsibilities: To provide excellent customer service to our existing clients who are using our HVAC equipment take-off, selection, and design services Improve customer service experience, help communication between our design office and customers Take ownership of customer's issues and follow problems through to resolution Set a clear mission and deploy strategies focused on that mission Develop service procedures, policies, and standards Keep accurate records and document customer service action Company Description JES is driven to help our partners grow their business and support their customers with exceptional quality and quick turn around. Our systems and quick turnaround can seamlessly integrate into any office's business flow adding capacity and expediting your response to the customer. We operate in all time-zones, and have a in-house dedicated engineering customer support teams available for your support. JES systems are designed to ensure our customers best-in-class quality service, with the fastest turnaround time at competitive pricing backed with a Performance Guarantee.

Keywords: Jersey Engineering Solutions, Omaha , Customer Support Manager, Executive , Omaha, Nebraska

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