OmahaNERecruiter Since 2001
the smart solution for Omaha jobs

General Manager

Company: Agemark
Location: Elkhorn
Posted on: June 24, 2022

Job Description:

Agemark Senior Living, ranked #12 of Great Places to Work in Aging Services, is seeking a General Manager for our newest location, Symphony Pointe, in Elkhorn, NE! Candidate must have high integrity, dependability, positive demeanor and have high standard excellence. Candidate will be responsible for all aspects of day to day operations including but not limited to overall direction, coordination, and evaluation of this property along with resident & associate satisfaction, creating fantastic culture, financial performance, sales & revenue generation. One must be self-driven and motivated with excellent time management skills to stay up to speed with the latest requirements of Agemark standards and independent living/assisted living industry standards.When we say "Do right by people" at Agemark, it means something!Take care of your people...all your people. For more than 30 years, this is what has made Agemark a family of happy, engaged, and productive employees - and of grateful, happy residents & families. You'll feel the difference the moment you walk through the door of any one of our communities.As the General Manager, you'll be responsible for oversight of all operational functions including:Independent Living

  • Main oversight and contact for Independent Living including sales, marketing, and resident services.
  • Handle any resident/guest problem or complaint professionally and courteously.
  • Personally, demonstrate a commitment to resident service by anticipating and responding to resident needs.
  • Make every resident completely satisfied with their stay.
  • Train all staff on how to interact with the residents and the procedures for a resident concern/complaint.
  • Empower IL staff to deliver resident service by encouraging and motivating responsive resident assistance.Overall operational duties
    • Create and execute strategies for Agemark's operations that are aligned with the organization's mission, vision, and values.
    • Plan, coordinate, direct, and monitor the effectiveness of all operational activities of the entire community.
    • Develop short- and long-term operational plans for the efficient operation of the community.
    • Provide leadership and direction to ensure all aspects of the Quality Improvement Program are carried out as scheduled. (Quality Management plan, corporate indicators, monthly QI schedules, currency of policy & procedure manuals).
    • Support sales team members with internal and external initiatives that enhance the reputation of the Community and maximize lead-generating activities.
    • Monitor all departments to ensure that the Community is tour ready at all times.
    • Establish marketing objectives with the Marketing lead on a daily, weekly, and monthly targets
    • Foster positive community partnerships with health and service providers, business leaders, civic officials, and other community agencies to promote the Residence as part of the community.
    • Seek opportunities to ensure a participative working relationship within the provincial health care network.
    • Participate in the development of the annual operating budget.
    • Oversee all expenditures to ensure departments operate within budgetary guidelines.
    • Respond promptly to concerns of residents and family members, mediating satisfactory concerns and implementing its action plans to avoid reoccurrence of similar issues.
    • Develop, lead, challenge and motivate through effective communication, ongoing training and other personal growth opportunities, and recognition programs.
    • Work with families, service providers, and staff to meet resident needs by providing excellent, consistent, and personalized services.
    • Help residents to live safely and with dignity, through supportive, security, and privacy measures, as well as emergency response systems and protocol.Competencies
      • Customer Service Focused
      • Leadership
      • Strategic Thinking
      • Results Driven
      • Decision Making
      • Financial ManagementQualifications
        • Degree in business, hospitality, management or applicable field required.
        • Previous experience in senior housing, hospitality, hotel management or related field required.
        • Experience with Independent Living highly preferred.
        • Must have many years experience managing staff and budget.
        • Experience networking & building professional relationships
        • Knowledge of the local community area and available networks
        • Strong focus on customer service internally and externally
        • Excellent verbal/written communication and problem-solving skills
        • Proficient computer skills with experience using social media REQUIRED
        • Must be detail oriented and accurate
        • Ability to work independently and/or interact with team members at all levels and promote teamwork
        • Ability to recognize improvement opportunities
        • Ability to prioritize, multi-task, and maintain flexibility in a fast paced, service oriented, environment.We believe in taking care of our employees by offering:
          • Competitive earnings
          • Full Health, Dental, and Vision benefits including paid life insurance
          • 401k match of 50% up to the first 6%
          • Bonus Plan
          • Tuition Reimbursement along with licensure and certification coverage
          • Membership with company discounts. 20%-70% off on movies, shows, concerts, hotels, sporting events, wellness, and wireless
          • Professional Development courses
          • Referral bonusesGrow with us!

Keywords: Agemark, Omaha , General Manager, Executive , Elkhorn, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Omaha RSS job feeds