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Assistant Sales Manager

Company: Massage Envy
Location: Omaha
Posted on: November 26, 2022

Job Description:

OverviewAt Massage Envy Legacy, we are looking for a goal-oriented, professional and confident individual, with customer service and sales experience to join our management team. Work in an environment that is centered on health and wellness. Massage Envy offers massage and stretch services, as well as healthy skin facials, chemical peels, microderm infusion treatments, and other skin care services as part of a total body care program. The Assistant Sales Manager will be responsible for hiring, scheduling, training, coaching, performance evaluations, and staff and customer confilct resolution. The ability to maintain strong sales performance through training, development and continual coaching of staff is essential for this position. -Compensation & Benefits:

  • Salary + Bonus plan, commensurate with experience
  • Major Medical, Dental, Vision, Life, Disability & Elective Insurances available
  • Retirement Plan with Employer Match
  • Paid Vacation & Sick Time
  • Free massages/facials each month
  • Discount on additional services
  • 50% discount on retail productsThe teams essential responsibilities revolve around informing clients of the benefits of our Total Body care services and the retail to support these services at home, and providing excellent customer service. Some examples include:
    • Greeting members and guests upon arrival.
    • Meeting with customers to gain an understanding of their massage and skin care needs
    • Staying updated on retail products and promotions.
    • Presenting information on our massage, stretch and skin care services, as well as supporting retail products.
    • Achieving sales goals.
    • Answering phone calls.
    • Setting appointments and checking members and guests in and out for their sessions.
    • Keeping management apprised of member concerns and following managers policies, procedures and direction.
    • Accepting constructive criticism in a positive manner and using it as a learning tool.
    • Upholding the Massage Envy brands core values of optimism, gratitude, excellence, consistency and empathy.
    • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.What We'll Accomplish TogetherAs a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is -understanding -our guests' needs for total body care and showing them how becoming a member of Massage Envy can meet those needs. In addition:
      • Providing -outstanding customer service -by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
      • Promoting -the value of total body care -by educating clients on new and expanded services, -presenting -the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
      • Driving -member retention -through outreach via phone and email to current members.
      • Upholding -the Massage Envy core values -of optimism, gratitude, excellence, consistency and empathy.
      • Protecting -our workplace culture -by recognizing and supporting team goals and building positive relationships with team members.What it Takes to SucceedWe only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:
        • Confident, friendly individuals -who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. -
        • People of integrity -ready to champion the well-being of members, guests, and team members.
        • Have -solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
        • A master of customer service -who makes everyone they interact with feel valued and supported, whether in person or on the phone. -
        • Have the ability to -think critically, juggle multiple tasks, and set priorities.
        • Great teammates -who can work well with other in a fun and fast-paced environment.
        • Supporters of total body careWe Believe Our Differences Make Us Better*Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Keywords: Massage Envy, Omaha , Assistant Sales Manager, Executive , Omaha, Nebraska

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