Branch Manager

Company: Durham Staffing Solutions
Location: Omaha
Posted on: March 19, 2023

Job Description:

Our client is seeking a Branch Manager to join their team. The Branch Manager is to oversee and coordinate all operations of the branch. This includes hiring staff, implementing strategies to improve sales performance, building rapport with members, staff, and peers, and improving efficiency and productivity. The selected team member will be responsible for identifying strategies and tactics around member experience, productivity, membership growth, and operational excellence at the branch level. Essential Responsibilities

• Manage the day-to-day activities of the branch staff to drive quality member experience, growth and operational excellence.
• Identifies knowledge gaps in staff and works with training team to develop and implement a plan to increase knowledge and retention.
• Ensures branch and people resources are aligned to serve the business needs on a day-to-day basis.
• Conducts regular one-on-one meetings to ensure goals and objectives are met; provide guidance and coaching to staff to help them be success in their position.
• Ensures team members are proficient in assisting and educating members on how to conduct transactions via ATM/ITM, Mobile, and Online banking. Coaches team to confidently engage with members, recommend products, and ensure accounts are accurate and maintained.
• Drives revenue and member loyalty through a needs-based sales approach and recommend solutions that help them achieve financial well-being. Grows branch revenue through the acquisition and share of wallet growth of consumer and business households.
• Collaborates with other branch managers and staff to accomplish goals and complete projects.
• Works inter-departmentally to set performance standards, hold staff accountable, meet operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Participates and encourages staff participation in community initiatives to promote the organization and build goodwill.
• Collaborates with other managers and works with staff on marketing and growth campaigns.
• Ensure quality member interactions through member surveys with results of 90% or better.
• Facilitate branch quality control measures and ensure staff are following internal and external policies and procedures. Knowledge and Skills
  • Bachelor's degree, preferred.
  • Three years to five years of similar or related experience.
  • Ability to foster sound relationships with other entities (companies and/or individuals).
  • Excellent leadership and management skills.
  • Exceptional sales, service, and interpersonal skills.
  • Must be able to remain in stationary position 50% of the work day.
  • Ability to lift up to 50lbs.
  • Must be able to operate a computer and other office equipment.

Keywords: Durham Staffing Solutions, Omaha , Branch Manager, Executive , Omaha, Nebraska