General Manager
Company: Home Instead (Global Headquarters/Home Instead, In
Location: Omaha
Posted on: March 20, 2023
Job Description:
Honor exists to expand the worlds capacity to care. Were
combining high tech with high-touch to deliver better home care for
aging adults, better jobs for Care Professionals, and entirely new
offerings to support the aging journey, at scale. Founded in 2014,
and now a Series E funded Unicorn valued at over $1B, Honor leads
the worlds largest home care network with the most advanced care
platform. Our August 2021 acquisition of Home Instead has created a
global company thats revolutionizing how society cares for older
adults, their families, and Care Professionals. The Honor Care
Platform combines local care and the most advanced technology to
bring the highest quality care to more aging adults. Grow at Honor
as part of a united team where everyone shows up authentically,
shares ideas bravely, and solves complex problems! About the Work:
The General Manager of our local Omaha Home Instead franchise
location is responsible for being a strong player and a coach with
a primary focus on personally being out in the community building
and maintaining strong relationships and referral partnerships with
hospitals, other medical facilities, and local health care partners
across the entire continuum of care in order to drive client
referrals and hit growth targets. This is a metrics driven position
that will be responsible for managing a small team, building a team
culture of highly motivated Business Development Advisers and
Client Care Coordinators, driving team performance, and ensuring
that all team members have the supervision, training and tools
needed to meet our goals and execute against the corporate playbook
for future growth. We're searching for a leader who understands
relationship sales, is a self-starter willing to roll-up his or her
sleeves, is comfortable operating with a sales quota, and is
excited to build something really extraordinary with us.
Responsibilities
- Hire, train, manage, motivate, coach and empower the team under
you to maximize your and their results and achieve sales and
profitability quotas and goals
- Create a positive work environment that results in high team
retention and low turnover
- Mentor and support the development of your team members
- Ensure that the team understands reports, location performance,
and provide actionable steps and processes for continual
improvement
- Monitor and evaluate sales results on a daily basis in order to
continually guide and focus the business and team to fine tune the
plans to achieve monthly and quarterly goals
- Be a strong player and a coach including responsibility for
developing referral provider relationships and producing client
referrals; target accounts include, but are not limited to,
hospitals, physicians, home health agencies, assisted living
facilities, nursing homes, senior centers, hospice, rehabilitation
centers, etc
- Perform all phases of the consultative sales process including
the recommendation of appropriate services to clients and
maintaining and nurturing existing referral accounts, and
follow-up, as necessary
- Appropriately track and document all sales activities within
Salesforce along with team
- Effectively present marketing materials and our services to
referral providers, including via 1:1 meetings and planning,
arranging and conducting formal group presentations to referral
providers
- Adhere to all company policies, procedures and business ethics
codes and ensure that they are implemented and communicated to your
team
- Ensure someone is available to address inbound service
inquiries nights & weekends About you:To succeed in the role, youll
need:
- 10+ years of actual sales experience including managing a small
sales team
- Held progressive customer facing sales roles with sales
quotas
- Demonstrated ability to enforce metrics that drive efficiency &
measure performance
- Strong strategic thinking skills coupled with ability to be
hands-on and super tactical
- Experience in the senior space a plus
- Must possess a valid drivers license
- Excellent oral and written communication skills and the ability
to listen effectively
- Ability to work independently, maintain confidentiality of
information and meet deadlines
- Ability to organize and prioritize daily, monthly, quarterly
and yearly work
- Ability to present a professional appearance and demeanor
- Availability to work evenings or weekends as requiredYou Are:
- Team-oriented: you have a track record of leading teams and
cultivating collaboration
- Results-oriented: you deliver results and you know how to
motivate teams to deliver
- Metrics-driven: you understand how to track your and the teams
business performance
- Innovative: you are always looking for ways to improve
efficiency and productivity
- Customer-focused: slightly obsessive-compulsive when it comes
to customer experience and you strive to deliver a product and
service that is best in class Whats next? Honor is remote friendly!
We're hiring across the U.S., with an entirely virtual interview
and onboarding process. Most of our positions are remote/work from
home and do not require permanent relocation. As conditions allow,
we have office space for in-person collaboration in our San
Francisco Bay Area, CA and Austin, TX hubs. If you're looking for a
great job that offers you the opportunity to work from home, we'd
love to talk to you. Want to know more about why Honor is a great
place to work? Check out our perks !
We value people! These four people-centric values guide the ways we
work and decisions we make every day. This role doesnt sound quite
right? Send this application to a friend who may be a fit and check
out our other available roles !Honor is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex (including
pregnancy), national origin, age, disability, genetic information,
political affiliation or belief.
Keywords: Home Instead (Global Headquarters/Home Instead, In, Omaha , General Manager, Executive , Omaha, Nebraska
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