Front Office Director

Company: MARCUS HOTELS INC
Location: Omaha
Posted on: September 19, 2023

Job Description:

POSITION PURPOSE:
Manages front desk operations to ensure a high degree of quality and service for guests and assists with supervision of Hotel operations when necessary.ESSENTIAL FUNCTIONS:
1. Assists with recruiting, selecting and retaining a quality front desk staff.
2. Processes daily payroll edits/reports in a timely manner.
3. Performs training of front desk staff on Hotel policies, practices and procedures.
4. Promotes harmonious associate relations through effective supervisory practices.
5. Assists with performance reviews, disciplinary actions and discharge of front desk associates.
6. Schedules front desk associates to ensure acceptable coverage and maintains payroll within guidelines.
7. Ensures high levels of quality and service in front desk area.
8. Receives and resolves guest complaints within assigned authority.
9. Operates front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.
10. Responsible for reservations, registration and special arrangements for groups.
11. Reviews clerk logbook and shift reports daily.
12. Participates in or supervises the implementation of promotional campaigns.
13. Processes daily and end-of-period reports. Reviews guest ledger and accounts receivable accounts daily for accuracy, proper authorization and proper identification. -
14. Assures current and accurate accounting, including cash drawer, bank deposit and change, checks, accounts receivable, advance deposits, credit cards and petty cash. -
15. Informs Director of Front Office Operations of all safety and security concerns of property, guests and associates, including OSHA, General Liability and Workers' Compensation cases.
16. Managers must respond to the Marcus Safety Standards on any associate or guest incident/accident by completing the appropriate investigation form or first report of injury.
17. Performs all other related duties as required.POSITION REQUIREMENTS:
1. Previous Hotel front desk experience required.
2. High School Diploma required.
3. Good supervisory skills.
4. Good verbal and written communication skills.
5. Ability to use office and front desk equipment.
6. Ability to read, write, and speak English.
7. Must have flexible work schedule and work as required.
8. Represent company in a professional manner.
9. Must have valid driver's license and personal transportation.Equal Opportunity EmployerMy ProfileCreate and manage profiles for future opportunities.

Keywords: MARCUS HOTELS INC, Omaha , Front Office Director, Executive , Omaha, Nebraska