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Technical Relationship Manager - Omaha - Secret security clearance required

Company: Ivanti
Location: Omaha
Posted on: April 18, 2019

Job Description:

Technical Relationship Manager - Omaha - Secret security clearance required This position is located in Omaha. Only candidates with Secret security clearance will be considered. Company Overview: Join our team Looking for more than just a job? We like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With more than seven acquisitions in the last four years and open positions around the globe, it's an exciting time to join Ivanti! Competitive salary, matching 401k, snacks, team events, and flexible hours. Ivanti is a great place to work. If you're passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you! Position Summary: The overall role of the Ivanti TRM is to cement a close working relationship between Ivanti and the customer helping them to strategically develop their adoption of Ivanti technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within Ivanti, specifically for our Ivanti User Workspace Manager products. This includes products, formally AppSense, such as Application Control, Environment Manager, and Performance Manager. Responsibilities: * Develop a strong, positive strategic relationship with the customer. * Provide knowledge transfer of Ivanti environment and workspace manager products and functionality. * Assist with the escalation of support incidents through resolution and relevant channels. * Assist in the creation of customer feature requests as a conduit to product management. * Ratify customer projects and provide guidance around further projects / upgrades. * Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap. * Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment. * Advise the customer on technical best-practices as their Ivanti trusted adviser. * Use your in-depth knowledge of the customer environment to uncover additional Ivanti product sales opportunities. Qualifications: Required Skills & Experience: * Strong technical knowledge about the Microsoft Infrastructure, Terminal Services (incl. Citrix). * Strong technical knowledge about VDI environments including technologies such as Citrix XenDesktop/XenApp and VMware View and relevant Microsoft Products. * Strong customer-service orientation and a minimum of 5 years of experience directly supporting end-customers. * Good knowledge and demonstrable practical experience of virtualization technologies. * Good knowledge and experience in computing and networking technologies, with appropriate certifications and qualifications. * Extensive experience in working and communicating with Senior Architects and Integrators. * Minimum 5 years of experience directly supporting enterprise-level customers. * In-depth knowledge of Enterprise Operating Systems, Networking, Storage and troubleshooting. * Proven record of dealing with customers and the ability to communicate to all areas of the business. * Experience administrating and implementing AppSense in an Enterprise environment is preferred. Preferred Qualifications: * Citrix certification is a plus but not a requirement (CCA,CCP, or CCE) * Good interpersonal and communication skills. * Ability to work independently, under pressure and multi task. * Be willing to pitch in and be part of the team in all aspects of company life. * Be Pro-active. * Be able to adapt to continuous innovations. * Very good self-management skills, such as personal organization and time-keeping. Travel: Up to 10% At Ivanti, we are One. One Company, formed from many. One people, formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law. As a global company, we believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop and retain the best and brightest people from the most diverse candidate pools we can find all over the world. External Recruiting Agencies/Vendors: Ivanti Software does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search. #LI-MM2SDL2017

Keywords: Ivanti, Omaha , Technical Relationship Manager - Omaha - Secret security clearance required, Executive , Omaha, Nebraska

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