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Client Relationship Manager

Company: West Corporation
Location: Omaha
Posted on: May 20, 2019

Job Description:

West Interactive Services is growing and as a result we have an opening for a Client Relationship Manager at our Omaha location. A proven record of accomplishment of B2B account management, relationship building and experience with service-based solutions (IVR, outbound, SMS notifications, etc.) is key to success in this role. Serving as the face of West to the client, the ideal candidate must have excellent written and verbal communication skills, possess a technical aptitude and have the ability to work with a remote team.

Additionally, Client Relationship Managers are responsible for:

  • Building a strong partnership with assigned clients and continuously strive to improve the level of overall service that West is providing.
  • Serving as a client advocate ensuring quality and delivery of service and that all issues client or internal are followed through to resolution in a timely manner.
  • Maintaining current and up-to-date knowledge and documentation of clients equipment, technology, programs, SLA's, contractual agreements and business objectives.
  • Leading internal and external discussions to ensure all established timelines are met and that other teams and departments are performing their activities on behalf of the client in an efficient and timely manner.
  • Regularly analyzing program performance in conjunction with Client's business goals to provide consultative advice regarding West's suite of business solutions.

Keywords: West Corporation, Omaha , Client Relationship Manager, Executive , Omaha, Nebraska

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