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Account Relationship Manager

Company: HomeAgain/Merck Animal Health
Location: Omaha
Posted on: August 16, 2019

Job Description:

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.--Responsibilities:Maintain good relationships with clients so that the business can maximize the value of those relationships.Ensure outstanding customer satisfaction by maintaining strong working relationships.Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.Understand the problems and challenges of clients and identify ways the business could better address those needs.Grow the business by identifying new sales and business development opportunities.Seek opportunities to cross-sell or upsell to existing clients.Monitor and assess activities of our competitors to proactively satisfy and retain our clients.Provide excellent service in order to maintain a positive reputation for the business.Resolve any customer complaints in a prompt and professional mannerHandle client issues throughout the implementation life cycle in a timely and accurate fashion. Experience:Ability to build, foster, and maintain positive professional relationships.Devotion to high-quality customer service.Excellent interpersonal communication skills.Keen analytical and research abilities.Knowledge of relationship management best practices.Problem solving and conflict resolution capabilities.Willingness to develop an in-depth understanding of the business and related services.Bachelor's degree in business, marketing, management, or related field.3+ years of experience in a sales or customer service role.Outgoing and customer-oriented attitude.Skills:Ability to work independently and team environmentStrong knowledge and experience in Microsoft Office programsSAP - Experience highly desirable--SkillsAbility to work independently and team environmentStrong knowledge and experience in Microsoft Office programsSAP - Experience highly desirable

Keywords: HomeAgain/Merck Animal Health, Omaha , Account Relationship Manager, Executive , Omaha, Nebraska

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