Director Customer Service Government Infrastructure
Company: Omaha Public Power District
Posted on: May 16, 2022
The Director Customer Service & Government Infrastructure is a
crucial role that leads the development of relationships with
governmental entities, developers, engineering firms,
communications companies, etc. throughout the OPPD service
territory to ensure efficient, timely and South West Power Pool
compliant installation and modification of utility infrastructure
and street and highway lighting.
This role executes and maintains wholesale town, franchised city,
town and village electric service and street lighting agreements
and communication company pole attachment agreements. The Director
leads the consideration of short and long-term service territory
activity, performed or initiated by these entities, into OPPD's
long term load, system transformation and construction planning and
execution processes. This role is accountable for the rapid
response solution design to support new or modified electric
service for residential and small commercial customers. The
Director collaborates heavily with other applicable roles to
facilitate the presentation and appropriate adoption of applicable
OPPD products, services and energy solutions to these service
This role is responsible for effective collaboration for a
well-executed stakeholder communication and easement acquisition
process for electric system siting that meets all regulatory
requirements while balancing economic and customer requirements.
The Director represents the Voice of the Customer (VoC) for
governmental entities, developers, engineering firms, etc. ensuring
their needs and expectations, as well as OPPD business objectives,
are understood throughout the organization.
This role leads the identification and development of effective
talent, programs, corporate and divisional policies, procedures
and/or technology solutions to ensure a highly satisfying
experience that extends the customer relationship as well as
delivering on OPPD's Strategic Directives in these
responsibilities. The Director collaborates cross functionally to
ensure the realization of customer satisfaction through design
options and on-time installation/modification of service.
Bachelor degree in business, engineering or related field with a
minimum of 5 years of work experience relevant to the
responsibilities of this position.
Minimum of five (5) years of customer service, sales and
fulfillment experience delivering a highly satisfying experience
through collaboration with internal and external parties.
Experience managing people, teams and projects.
Strong influencing skills to facilitate cross-enterprise decision
Ability to think creatively and conceptually, as well as manage
multiple priorities and concurrent assignments in order to complete
work on time.
Demonstrate effective project management, planning, negotiating,
leadership, teamwork, collaboration, facilitation, and
interpersonal and communication skills including the ability to
communicate verbally and in writing.
Strong business acumen and risk assessment capability.
Desired: Advanced degree
Knowledge of the energy related infrastructure, technologies,
products and services, policies, procedures and regulatory
requirements for electric utility operations is highly desired.
Familiarity with LEAN continuous process improvement
The following certifications are desirable:
Agile Product Management certification
This position is considered an "essential position" meaning when
business necessity and continuity needs are emergent, this position
will be required to report to work and may be required to work
hours beyond an employee's normal shift.
Maintain regular and predictable attendance in alignment with
Must maintain 24-hour availability for technical and professional
assistance, emergency response, and directing remedial action in
response to such emergencies, as well as maintain availability as
required for on call duty.
At Omaha Public Power District , we're passionate about three
things: power, the people who make it, and the people who rely on
WE ARE: Where the Light Starts. OPPD is the 12 th -largest public
power utility in the U.S., serving over 850,000 people across 5,000
square miles and 13 counties.
WE'RE COMMITTED TO: Each other and the people we serve. This
commitment drives us. We're dedicated to providing our communities
with affordable, reliable, and environmentally sensitive energy
services today, tomorrow, and well into the future.
OUR JOB: To provide power with a purpose. We have real impact - on
people's lives, on the environment, and on the future of energy.
We're always looking for bright, capable people who want an
opportunity to lead from where you are-wherever you are- and know
that your ideas will be heard. If you want to be a source of real,
positive change for the community and the people who live in this
region, then working for a company acknowledged for caring about
these same things is likely a priority for you as well.
Org Marketing Statement
EOE: Protected Veterans/Disability
How To Apply
Apply online at www.oppd.com on or before May 22, 2022.
Recruiter: Jennifer Skupa - email@example.com
PLEASE NOTE** - Your application has not been submitted unless you
have applied for a specific requisition. If you have not chosen a
specific opening, your application will remain in 'DRAFT' form and
will not be viewed by our Human Capital staff.
Keywords: Omaha Public Power District, Omaha , Director Customer Service Government Infrastructure, Government & Protective Services , Omaha, Nebraska
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