Director Customer Service Government Infrastructure

Company: Omaha Public Power District
Location: Omaha
Posted on: May 16, 2022

Job Description:

Responsibilities

The Director Customer Service & Government Infrastructure is a crucial role that leads the development of relationships with governmental entities, developers, engineering firms, communications companies, etc. throughout the OPPD service territory to ensure efficient, timely and South West Power Pool compliant installation and modification of utility infrastructure and street and highway lighting.

This role executes and maintains wholesale town, franchised city, town and village electric service and street lighting agreements and communication company pole attachment agreements. The Director leads the consideration of short and long-term service territory activity, performed or initiated by these entities, into OPPD's long term load, system transformation and construction planning and execution processes. This role is accountable for the rapid response solution design to support new or modified electric service for residential and small commercial customers. The Director collaborates heavily with other applicable roles to facilitate the presentation and appropriate adoption of applicable OPPD products, services and energy solutions to these service territory entities.

This role is responsible for effective collaboration for a well-executed stakeholder communication and easement acquisition process for electric system siting that meets all regulatory requirements while balancing economic and customer requirements. The Director represents the Voice of the Customer (VoC) for governmental entities, developers, engineering firms, etc. ensuring their needs and expectations, as well as OPPD business objectives, are understood throughout the organization.

This role leads the identification and development of effective talent, programs, corporate and divisional policies, procedures and/or technology solutions to ensure a highly satisfying experience that extends the customer relationship as well as delivering on OPPD's Strategic Directives in these responsibilities. The Director collaborates cross functionally to ensure the realization of customer satisfaction through design options and on-time installation/modification of service.

Qualifications

Required:
Bachelor degree in business, engineering or related field with a minimum of 5 years of work experience relevant to the responsibilities of this position.
Minimum of five (5) years of customer service, sales and fulfillment experience delivering a highly satisfying experience through collaboration with internal and external parties.
Experience managing people, teams and projects.
Strong influencing skills to facilitate cross-enterprise decision making
Ability to think creatively and conceptually, as well as manage multiple priorities and concurrent assignments in order to complete work on time.
Demonstrate effective project management, planning, negotiating, leadership, teamwork, collaboration, facilitation, and interpersonal and communication skills including the ability to communicate verbally and in writing.
Strong business acumen and risk assessment capability.

Desired: Advanced degree
Knowledge of the energy related infrastructure, technologies, products and services, policies, procedures and regulatory requirements for electric utility operations is highly desired.
Familiarity with LEAN continuous process improvement fundamentals
The following certifications are desirable:
Agile Product Management certification
AIPMM Certification

Time Demands:
This position is considered an "essential position" meaning when business necessity and continuity needs are emergent, this position will be required to report to work and may be required to work hours beyond an employee's normal shift.
Maintain regular and predictable attendance in alignment with Departmental policy.
Must maintain 24-hour availability for technical and professional assistance, emergency response, and directing remedial action in response to such emergencies, as well as maintain availability as required for on call duty.

Closing Statement

S9:

Minimum: $131,077

Midpoint: $163,846

At Omaha Public Power District , we're passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE: Where the Light Starts. OPPD is the 12 th -largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are-wherever you are- and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement

EOE: Protected Veterans/Disability

How To Apply

Apply online at www.oppd.com on or before May 22, 2022.

Recruiter: Jennifer Skupa - jkskupa@oppd.com
PLEASE NOTE** - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.

Keywords: Omaha Public Power District, Omaha , Director Customer Service Government Infrastructure, Government & Protective Services , Omaha, Nebraska