Clinical Nursing Supervisor
Company: Children's Hospital (Omaha)
Posted on: May 24, 2020
Just like the children we serve, Children's is growing quickly
and hiring a Clinical Nursing Supervisor,Emergency to perform a
variety of clinical supervisory functions including leading and
coordinating the daily clinical operational activities of the unit
and personnel functions. Ensures the delivery of quality patient
care by holding staff accountable to established patient care and
regulatory standards. Interprets policies and procedure to nursing
staff and patients/families. Builds, maintains and supports a
culture that fosters effective working relationships within a safe
% of Time
- CLINICAL OPERATIONS- Leads and supervises the daily clinical
operational activities of the unit to ensure that quality care is
delivered efficiently to include:
- Managing patient flow
- Overseeing the delivery of patient care and coordinating
admissions, discharges, transfers and responding to unforeseen
events adjusting patient assignments, as needed.
- Effectively problem solves to maximize resources to maintain
patient flow, quality patient care and open communication between
healthcare team members/departments
- Ensures patient assignments are made as defined by the Nebraska
State Nurse Practice Act, and according to the knowledge and skills
of the staff available.
- Ensures documentation on daily staffing sheets, electronic
staffing system, and assignment sheets is accurate
- Follows up with own staff floating to other areas at least once
during the shift. Ensures staff floating into unit are supported
clinically, introduced/welcomed as part of the team and assigned a
- Works collaboratively with AC and other unit leaders in meeting
staffing challenges, taking accountability for impact of staffing
decisions in own unit.
- Ensures that staff has the supplies, equipment, information,
and resources needed to provide quality patient care in a safe work
- Provides effective training on skills and changes within the
industry to new and current employees
- Remains current on skills and training. Serve as a clinical
- Plays integral role in planning for current and future nursing
needs and resources
- PEOPLE LEADERSHIP- Supervises nursing staff including, but not
limited to, recruitment, hiring, merit recommendations, promotions,
transfers, schedules, disciplinary action, performance evaluation
(introductory and annual), orientation, and development. This
includes day to day performance through ongoing assessment and
coaching to achieve goals.
- Supports retention of staff through the use of professional
techniques consistent with Children's philosophy. Evaluates
candidates for selection and provide feedback to manager using
targeted selection processes. Oversees the on-boarding process for
- Meets with new staff and preceptors bi-weekly to assess and
coach for progress and to manage variables influencing progress
(patient assignments, didactic access, etc). Responsible for
gathering and delivering feedback on a regular basis. Ensures
educational and competency requirements are met.
- Supports leadership team in development of staff members by
providing substantive feedback. Collaborates with leadership team
when performance issues require formal performance improvement
counseling. Delivers performance feedback. Knows strengths and
capabilities of each staff member and the implications for training
- Recognizes and rewards staff with public and private
recognition. Provides "in the moment" coaching, direction and
leadership for staff as necessary.
- Role models clinical practices to meet identified standards.
Escalates issues beyond own decision-making authority to department
manager for guidance and/or resolution.
- Works collaboratively with the leadership team and staff
members in assuring a patient/family focused environment. Evaluates
care, provides clinical problem solving, and ensures customer
satisfaction. Ensures department activities and records are in
adherence to Children's Hospital & Medical Center and other
regulatory agency standards.
- COMMUNICATION- Maintains an environment of trust, fairness,
consistency and confidentiality with team members and with internal
and external customers.
- Listens and seeks clarification through the rounding process.
Completes rounding and uses findings to develop solutions to
identified issues within scope of accountability.
- Represents needs and interests of direct reports to all levels
of the leadership structure. Communicates effectively orally and in
- Takes the imitative to communicate proactively and follows up
- QUALITY, COMPLIANCE, and SAFETY- Supports the delivery of
quality patient care by holding staff accountable to established
patient care and regulatory standards. Interprets policies and
procedure to nursing staff and patients/families.
- Makes changes in clinical assignments based on patient care
needs and demonstrated staff competencies.
- Promotes a safe, therapeutic, customer-friendly environment.
Responds promptly to patient, family and staff concerns seeking to
bring issues to resolution. Provides feedback to patient care team
- Demonstrates clinical knowledge needed to coach staff on
day-to-day activities. Pursues continuous learning to gain
additional knowledge in area of clinical specialty.
- Interacts effectively with members of the health care team to
monitor and achieve quality patient outcomes.
- Exercises problem solving skills to optimize patient flow while
maintaining quality patient care. Collaborates with healthcare team
regarding bed management to ensure appropriate patient placement
based on clinical needs. Outpatient/procedural: Measures and
contributes to improvement in patient access, cycle times, and
patient wait times.
- Implements area specific policies and practice guidelines in
accordance with Children's policy and regulatory standards using
standardized tools and instruments.
- Holds self and others accountable for behaviors that are
drivers of quality improvement. Completes audits of practice as
defined by unit/organizational quality plan.
- Identifies, facilitates, and participates in Quality
Improvement projects that enhance patient care, organizational
outcomes, and/or patient satisfaction.
- Supports development and implementation of protocols for
practice based on evidence
- Educates staff and monitors compliance of staff in cohort;
elevates non-compliance issues.
- Collects data on trials for new products and provides "in the
moment" education on new product implementation.
- BUILDING RELATIONSHIPS and SERVICE- Builds, maintains and
supports a culture that fosters effective working relationships
within a safe working environment.
- Manages conflict within scope of responsibility. Identify
service recovery strategies that preserve individual dignity. Knows
and is articulate about area performance against service standards.
Holds others accountable for behaviors that drive service
improvement and excellence.
- Utilizes the problem solving model to independently and
innovatively resolve patient problems and follows through to
- Monitors service behaviors of cohort, coaching for consistency
amongst all staff. Responds to and manages customer service issues
that arise in day to day work. Rounds on patients and families
daily. Proactively intervenes to address and/or prevent customer
service issues. Brings to leadership identification of policy
issues that impact customer service.
- Assists to complete investigation of variance reports or other
customer service issues at the direction of the manager. Identifies
customer service issues other departments may have that affect
safe, accurate, timely provision of patient care and efficient use
of human and other resources.
- Supports unit Area Action Council by attending team meeting
regularly. Supports other Clinical Nurse Supervisors in work they
are trying to accomplish
Regular attendance at work is an essential function of the job.
Perform physical requirements as described in the Physical
Requirements section SECONDARY FUNCTIONS/COMPETENCIES 5%
- Performs other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Must be able to perform a variety of duties, often changing
from one task to another of a different nature, without loss of
efficiency or composure, and be able to perform under stressful
conditions when confronted with multiple requests, demonstrating
EDUCATION AND EXPERIENCE:
- Bachelor's degree from an accredited college or university in
- Minimum 2 years nursing experience including one year
experience in pediatric nursing required
- Previous supervisory or lead experience preferred
- Current and valid Nebraska RN license/RN Compact license
- Current and valid Basic Life Support (BLS) through the American
Heart Association is required.
- Current and valid certification in Pediatric Advanced Life
Support (PALS) required
Keywords: Children's Hospital (Omaha), Omaha , Clinical Nursing Supervisor, Healthcare , Omaha, Nebraska
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