Lead Medical Support Assistant

Company: Veterans Health Administration
Location: Omaha
Posted on: April 9, 2021

Job Description:

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Experience or Education. Applicants must meet the basic education and/or experience requirement for positions in this occupation. The basic requirement allows for an applicant to meet this requirement through experience or education. Experience is defined as six months of clerical, office, customer support, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR education of one year above high school OR equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grandfathering Provision. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation). Grade Determinations: Lead Medical Support Assistant, GS-7 One year of experience equivalent to the GS-6 grade level, which is defined as: Collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Possess advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Possess advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Possess advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. AND Candidates must demonstrate all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. All qualifying experience and KSAs you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Failure to demonstrate your experience/how you gained each KSA in your resume may result in disqualification. It is strongly recommended that you write to each KSA in your application package. Please see the Required Documents section below for resume requirements. References: VA Handbook 5005/117 Part II Appendix G45 The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7. Physical Requirements: See VA Directive and Handbook 5019.

Keywords: Veterans Health Administration, Omaha , Lead Medical Support Assistant, Healthcare , Omaha, Nebraska