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Administrative Support Specialist - Nebraska Behavioral Health

Company: Heartland Family Service
Location: Papillion
Posted on: May 6, 2021

Job Description:

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. SUMMARY DESCRIPTION OF WORK Performs skilled duties of a broad nature which includes support services and intake services. This position requires one to two evenings per week.Assignments may entail a wide knowledge base, decision-making, problem solving, initiative, and the ability to be flexible with scheduling. Duties will include serving as first point of contact for clients and visitors of the office. Work Schedule: M-F 8:30-8 PM, evenings/nights required Essential Duties and Responsibilities

  • *Completes screening and intake process for all incoming clients and client calls for appropriate type of HFS program and services, enters and manages client data into agency's Electronic Health Record.
  • *Provides crisis intervention and problem-solving assistance to client callers or walk-in clients.
  • Schedules client appointments within Nebraska Behavioral Health programs.
  • Maintains service statistics, analyzes data, and prepares reports
  • *Completes the pre-authorization process and establishes client fees for services.
  • Assist in talking to clients about barriers in treatment through the use of assessment tools Ex. Barriers Assessments
  • *Client File Management, to include opening, closing and maintaining client files, transfers and requests for information.
  • *Provides internal and external referrals to help address client's needs.
  • *Provides educational outreach services to assist with client engagement.
  • *Conducts client appointment reminder phone calls.
  • *Maintains organized reception area and opens and/or closes location.
  • *Performs reception duties, accurately takes messages and gives appropriate directions to clients and general public; assists all visitors, clients, and staff in processing their inquiries.
  • *Responsible for performing support staff duties and responsibilities which include but are not limited to typing, filing, and support for non-behavioral health programs.
  • informs supervisor of any developing patterns concerning their programs
  • *Is dependable and punctual regarding scheduling and attendance.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Cooperates and collaborates with agency and collateral staff.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • Creates, maintains and shares as appropriate a dynamic self-care plan.
  • Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts.
  • Performs other program related duties as assigned.
  • Essential functions of this job are to be performed on company physical work site. * DENOTES ESSENTIAL JOB FUNCTIONS MINIMUM QUALIFICATIONS
    • Bachelor's Degree in Counseling, Social Work, or related field (preferred)
    • Two years' experience preferred
    • Prefer proficiency in MS Word
    • Must be willing to work two out of four evenings per week (Mon-Thurs) until close.
    • Bilingual-Spanish speaking abilities (preferred) COMPETENCIES Adaptability- Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composure. Organization Time Management: Determines the appropriate allocation of time. Task Management: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines. Communication Skills-Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence to project a positive image of the business. Customer Service- Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor. Team Player- Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals. Judgment- Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance. Proactive/Resourceful-Demonstrates the ability to foresee problems and prevent them by taking action. Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs. AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Keywords: Heartland Family Service, Omaha , Administrative Support Specialist - Nebraska Behavioral Health, Healthcare , Papillion, Nebraska

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