Advanced Medical Support Assistant-imaging
Company: Veterans Health Administration
Location: Omaha
Posted on: May 16, 2022
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Job Description:
SummaryThe Advanced Medical Support Assistant (AMSA) serves in
the Imaging Service Department at the Nebraska Western Iowa VA
Medical Center in Omaha, NE. The incumbent's work impacts the
administrative aspect of patient care, including access,
scheduling/coordinating appointments using advanced clinic access
principles, collecting and updating demographic and insurance
information, patient processing and customer service.Learn more
about this agencyHelpOverviewAccepting applicationsOpen & closing
dates04/26/2022 to 05/16/2022Salary$40,515 - $52,670 per yearPay
scale & gradeGS 6HelpLocation1 vacancy in the following
location:Omaha, NE1 vacancyTelework eligibleNoTravel RequiredNot
requiredRelocation expenses reimbursedNoAppointment
typePermanentWork scheduleFull-timeServiceExceptedPromotion
potential6Job family (Series)0679 Medical Support
AssistanceSupervisory statusNoSecurity clearanceOtherDrug
testNoPosition sensitivity and riskNon-sensitive (NS)/Low RiskTrust
determination processCredentialingSuitability/FitnessAnnouncement
numberCBSY-11470052-22-AKControl number651023000HelpThis job is
open toInternal to an agencyCurrent federal employees of this
agency.Clarification from the agencyThis is an INTERNAL
ANNOUNCEMENT and is limited to current permanent employees of the
NWI VA Health Care System and current permanent VA Nationwide
employees. Current permanent employees of the NWI VA Health Care
System will receive first consideration. If you are not in either
of these categories, you should apply under the external
announcement number CBSY-11470053-22-AK.HelpThis job is also open
in another announcement to:The publicHelpThis job is also open in
another announcement to:The publicVideosHelpDutiesMajor duties
include but are not limited to: Works collaboratively in an
interdisciplinary coordinated care delivery model (i.e. PACT) and
performs receptionist duties, customer service and other duties
assigned for the proper and timely treatment of patients and
maintains appointment schedules for one or more complex imaging
modalitiesAssists with clinic access contingency plans by adjusting
appointment times, location, or dates as well as shift patients to
other healthcare providers as conflicts with staffing and/or
coverage occursScreens/receives phone calls in a courteous and
timely manner, determines the nature of requests and provides the
information desired using privacy rules and established clinic
processesParticipates in the daily team huddles and weekly team
meetings where patient care planning and management
occurCoordinates administrative services for Veterans, family
members, caregivers, and general public, administrative and
clinical staff to ensure continuity of inpatient and outpatient
careDevelops and maintains effective working relationships with all
clinical and administrative staff in determining priorities of
activities in support of direct patient careInterprets and applies
a complex body of pertinent laws, regulations, directives, and
policies that relate to the administration of VA Healthcare
BenefitsGenerates patient workload reports for validation and
monitors activity in clinical areas to assure consistent and
accurate reportingInterprets and communicates requirements of VHA
scheduling directives and completes accurate scheduling
responsibilitiesSchedules appointments and utilizes the Electronic
Wait List accurately in a timely mannerRoutinely communicates with
physicians, Imaging Technologists, and other health professional
staff on complex cases using sound interpersonal skills and is
constantly aware of the sensitive information***PREFERRED
EXPERIENCE*** Advanced knowledge of complex modality scheduling
requirements associated with MRI, Nuclear Medicine, Ultrasound, CT
and DEXA studies Work Schedule: Monday -Friday; 7:30am-4:00pm
Telework: Not available Virtual: This is not a virtual position.
Financial Disclosure Report: Not required **This occupational
series is eligible for the Student Loan Repayment Program (SLRP)
and participation is available for highly qualified candidates.
Participants must sign a service agreement and maintain an
acceptable level of performance to remain eligible for this
program.**HelpRequirementsConditions of EmploymentYou must be a
U.S. Citizen to apply for this job.Selective Service Registration
is required for males born after 12/31/1959.Must be proficient in
written and spoken English.You may be required to serve a
probationary period.Subject to background/security
investigation.Selected applicants will be required to complete an
online onboarding process.Participation in the seasonal influenza
vaccination program is a requirement for all Department of Veterans
Affairs Health Care Personnel (HCP).Participation in the
Coronavirus Disease 2019 (COVID-19) vaccination program is a
requirement for all Veterans Health Administration Health Care
Personnel (HCP) - See "Additional Information" below for details.
QualificationsBASIC REQUIREMENTS: a. Citizenship. Citizen of the
United States. (Non-citizens may be appointed when it is not
possible to recruit qualified citizens in accordance with VA
Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). b.
Experience and Education. (1) Experience. Six months experience of
clerical, office, customer service, or other administrative work
that indicates the ability to acquire the particular knowledge and
skills needed to perform the duties of the position; OR (2)
Education. One year above high school; OR (3) Experience/Education
Combination. Equivalent combination of experience and education are
qualifying for entry level for which both education and experience
are acceptable. c. Certification. None required. d. Grandfathering
Provision. All MSAs employed in VHA in this occupation on the
effective date of this qualification standard are considered to
have met all qualification requirements for the title, series, and
grade held, which are a part of the basic requirements of the
occupation. For employees who do not meet all the basic
requirements required in this standard, but who met the
qualifications applicable to the position at the time they were
appointed to it, the following provisions apply:(1) Such employees
may be reassigned, promoted, or changed to a lower grade within the
occupation.(2) Employees who are appointed on a temporary basis
prior to the effective date of the qualification standard may not
have their temporary appointment extended or be reappointed, on a
temporary or permanent basis, until they fully meet the basic
requirements of the standard.(3) If an employee who was converted
to Title 38 hybrid status under this provision leaves the
occupation, the employee loses protected status and must meet the
full VA qualification standard requirements in effect at the time
of reentry to the occupation. e. Foreign Education. To be
creditable, education completed outside the U.S. must have been
submitted to a private organization that specializes in the
interpretation of foreign educational credentials and such
education must have been deemed at least equivalent to that gained
in conventional U.S. programs. f. Physical Requirements. See VA
Directive and Handbook 5019. g. English Language Proficiency. MSAs
must be proficient in spoken and written English in accordance with
VA Handbook 5005, Part II, Chapter 3, Section A, paragraph
3.j.GS-06 Advanced Medical Support Assistant: This GS-6 Advanced
Medical Support Assistant position is above the full performance
level for this job series and requires experience beyond the basic
requirement for positions in this occupation. EXPERIENCE: One year
of experience equivalent to the GS-5 grade level that equips the
candidate with the following: 1. Operate computerized programs and
systems in order to enter, modify, and retrieve sensitive medical
and patient identifying information (PII) into or from electronic
health records, scheduling systems, and/or reports. 2. Schedule
medical appointments in a clinical setting. 3. Work independently
in the accomplishment of a wide variety of duties performing
patient support work. 4. Communicate effectively and professionally
in person, electronically, and/or by telephone, with internal and
external customers. 5. Customer service with the ability to
identify customer concerns and refer to the appropriate staff, as
necessary, to ensure a satisfactory resolution.AND Candidates must
be able to demonstrate all of the knowledge, skills and abilities
below: 1. Abilityto collaborate and communicate with a wide range
of medical clinicians across multiple disciplines (e.g. medical
doctors, nurse practitioners, physician assistants, psychologists,
psychiatrists, social workers, clinical pharmacists, and nursing
staff) to accomplish team goal setting to ensure medical care to
patients is met. 2. Ability to independently set priorities and
organizes work to meet deadlines, ensuring compliance with
established processes, policies and regulations. 3. Ability to
communicate tactfully and effectively, electronically, by phone, in
person, and in writing, with internal and external customers. This
may include preparing reports in various formats and presenting
data to various organizational levels, as well as resolving patient
concerns. 4. Advanced knowledge of the technical health care
process (including, but not limited to, scheduling across
interdisciplinary coordinated care delivery and/or care in the
community models and patient health care portals) as it relates to
access to care. 5. Advanced knowledge of policies and procedures
associated with interdisciplinary coordinated care delivery and/or
care in the community operational activities that affect patient
flow, and patient support care administrative functions to include,
but not limited to appointment cycles, outside patient referrals,
follow-up care, overbooking, provider availability, etc. 6.
Advanced knowledge of medical terminology due to the technical
nature of language utilized by clinicians. References: See VA
Handbook 5005/53, Part II, Appendix G, page II-G45-4 & II-G45-5
Physical Requirements: The work is primarily sedentary, however,
there may be some walking, standing, bending and transporting items
under 20 pounds. Works extensively in the hospital computer
system.EducationThere is no education substitute for experience for
the GS-6 Advanced Medical Support Assistant position.Additional
informationThis job opportunity announcement may be used to fill
additional vacancies. This position is in the Excepted Service and
does not confer competitive status. VA encourages persons with
disabilities to apply. The health-related positions in VA are
covered by Title 38, and are not covered by the Schedule A excepted
appointment authority. Pursuant to VHA Directive 1193.01, VHA
health care personnel (HCP) are required to be fully vaccinated
against COVID-19 subject to such accommodations as required by law
(i.e., medical, religious or pregnancy). VHA HCPs do not include
remote workers who only infrequently enter VHA locations. If
selected, you will be required to be fully vaccinated against
COVID-19 and submit documentation of proof of vaccination before
your start date. The agency will provide additional information
regarding what information or documentation will be needed and how
you can request a legally required accommodation from this
requirement using the reasonable accommodation process. If you are
unable to apply online or need to fax a document you do not have in
electronic form, view the following link for information regarding
an Alternate Application.Read moreHelpA career with the U.S.
government provides employees with a comprehensive benefits
package. As a federal employee, you and your family will have
access to a range of benefits that are designed to make your
federal career very rewarding. Opens in a new windowLearn more
about federal benefits.Review our benefitsEligibility for benefits
depends on the type of position you hold and whether your position
is full-time, part-time or intermittent. Contact the hiring agency
for more information on the specific benefits offered.How You Will
Be EvaluatedYou will be evaluated for this job based on how well
you meet the qualifications above.IN DESCRIBING YOUR EXPERIENCE,
PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING
YOUR EXPERIENCE. Your application, r--sum--, C.V., and/or
supporting documentation will be verified. Please follow all
instructions carefully. Errors or omissions may affect
consideration for employment. Experience refers to paid and unpaid
experience, including volunteer work done through National Service
programs (e.g., Peace Corps, AmeriCorps) and other organizations
(e.g., professional; philanthropic; religions; spiritual;
community; student; social). Volunteer work helps build critical
competencies, knowledge, and skills and can provide valuable
training and experience that translates directly to paid
employment. You will receive credit for all qualifying experience,
including volunteer experience. It is the policy of the VA to not
deny employment to those that have faced financial hardships or
periods of unemployment. Veterans and Transitioning Service
Members: Please visit the VA for Vets site for career-search tools
for Veterans seeking employment at VA, career development services
for our existing Veterans, and coaching and reintegration support
for military service members.HelpA career with the U.S. government
provides employees with a comprehensive benefits package. As a
federal employee, you and your family will have access to a range
of benefits that are designed to make your federal career very
rewarding. Opens in a new windowLearn more about federal
benefits.Review our benefitsEligibility for benefits depends on the
type of position you hold and whether your position is full-time,
part-time or intermittent. Contact the hiring agency for more
information on the specific benefits offered.As a new or existing
federal employee, you and your family may have access to a range of
benefits. Your benefits depend on the type of position you have -
whether you're a permanent, part-time, temporary or an intermittent
employee. You may be eligible for the following benefits, however,
check with your agency to make sure you're eligible under their
policies.To apply for this position, you must provide a complete
Application Package which includes:ResumeSF-50/ Notification of
Personnel Action The following documents are accepted, and may be
required if applicable to your eligibility and/or qualifications
for this position. Please use this checklistto ensure you have
included all documents required for your application, such as a
copy of your transcript (if using education to qualify), SF-50's
(current/former Federal employees), etc.Cover LetterResumeSF-50/
Notification of Personnel ActionIf you are relying on your
education to meet qualification requirements:Education must be
accredited by an accrediting institution recognized by the U.S.
Department of Education in order for it to be credited towards
qualifications. Therefore, provide only the attendance and/or
degrees fromschools accredited by accrediting institutions
recognized by the U.S. Department of Education.Failure to provide
all of the required information as stated in this vacancy
announcement may result in an ineligible rating or may affect the
overall rating.
Keywords: Veterans Health Administration, Omaha , Advanced Medical Support Assistant-imaging, Healthcare , Omaha, Nebraska
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