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Customer Service Specialist

Company: Nebraska Furniture Mart
Location: Omaha
Posted on: February 15, 2020

Job Description:

Pay Range: $15.72 - $19.09 hourly At Nebraska Furniture Mart, we ve been hiring friends since 1937 people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Glassdoor ranked Nebraska Furniture Mart in the top 50 Best Places to Work in the U.S. and here are a few reasons why: * A FUN, stable work environment, with no lay-offs in our history * A safe place to work and shop * A path to the career of your dreams (career development opportunities) * A culture that encourages volunteering and serving our communities Job Description: Your Piece of the Puzzle Do you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to resolve post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you! Job Duties: A Day in the Life * Assist: Resolve various situations over the phone or in-person for internal/external customers * Evaluate: Determine what service is necessary and negotiate settlements * Process: Prepare appropriate paperwork, issue refunds, exchanges, cancellations and service claims * Research: Review accounts, gift certificates and reward cards * Report: Check status of merchandise and inform customers of their options Your work will directly impact our ability to help people create a lifestyle they love, for the people they love because that s what we love. Benefits: What s in It for You? As a full-time member of our Nebraska Furniture Mart Family, you will enjoy: * Competitive pay * Health, dental, vision and life Insurance * Paid holiday and paid time off * Staff discount on merchandise * (Collectively, NFM staff has saved almost $2 million on purchases in the last 12 months) * Tuition reimbursement * Paid training * 401(k) with company matching * Short and long-term disability * Employee assistance program * Career development and advancement opportunities * Community volunteer opportunities Nebraska Furniture Mart is an Equal Opportunity Employer.

Keywords: Nebraska Furniture Mart, Omaha , Customer Service Specialist, Hospitality & Tourism , Omaha, Nebraska

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