Full-Time Data Verification Customer Service Representative
Company: Globe Life Insurance
Location: Omaha
Posted on: January 15, 2021
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Job Description:
We are following the social distancing guidelines for COVID-19
All interviews and training have transitioned to a virtual
platform. Globe Life is now hiring Full-Time Data Verification
Customer Service Representatives (CSRs) to join our team
Compensation for this position is hourly during training ($16/hr)
and then goes to a pay for performance system where your motivation
and efforts determine your pay. There is great earning potential
Base hourly pay is $12 plus bonus. As an employee at Globe Life, on
a day-to-day basis you will enjoy a company culture that embraces
individuality, celebrates our successes, offers an attractive
employee benefits package, fosters personal development, and seeks
to promote internal talent. In the Data Verification CSR role, you
will be a part of our Quality Assurance Department, and will be
responsible for verifying life and health insurance applications
directly with potential customers. You will be a vital part of our
company---s New Business and Underwriting process. You must be
comfortable making outbound calls, working with channel partners,
generating interest, qualifying prospects in order to meet
department goals/Key Performance Indicators/metrics. As a Data
Verification CSR, you will interact with potential, current, and
future customers and thoroughly document the interaction using
appropriate resources while maintaining proper adherence to the
procedures and policies of this department. The information you
verify and gather directly relates to determining whether the
company will decline or issue a policy. Education requirements ---
A high school diploma or equivalent. Experience requirements --- At
least 1 year of experience in a customer service role.
Qualifications --- Must have Microsoft Office user knowledge and
typing skills. --- Ability to type a minimum of 30 WPM --- Medical
Terminology familiarity preferred --- Proficient use of the
computer with an emphasis in basic Microsoft Excel. --- Must be
able to work Saturday mornings Responsibilities On a day to day
basis you will: --- Be comfortable with conducting outbound calls
and take appropriate action with each call. --- Have the ability to
handle inbound and outbound telephone calls with potential
customers. --- Accurately document the information. --- Capable of
quickly gathering information from the customer and accurately
recording it. Skills You must be able to: --- Ask probing
questions, understand concerns, and overcome objections. --- Have
an aptitude for Medical Terminology and Insurance Terminology. ---
Learn new computer systems. --- Understand customer service
principles and practices. --- Possess a professional and friendly
attitude and be able to quickly develop a rapport with customers.
--- Be self-motivated, with high energy and an engaging level of
enthusiasm. --- Demonstrate excellent computer navigation skills.
--- Be self-driven, dependable, able to pay close attention to
detail, and extremely organized. --- Deal calmly and professionally
with customer issues. --- Demonstrate negotiation skills to help
navigate through escalated calls. --- Be a positive team player
with a good sense of humor. --- Demonstrate strong listening and
communication skills. Work hours --- You---ll accrue personal and
vacation time whether working full- or part-time and be paid for
training. As a full-time employee you are also eligible to enroll
in health, dental, vision, life, 401(k) and pension plan. About Us:
At Globe Life, we really do value our employees and it shows We
make sure you have your own dedicated personal work space and we
don't make overtime mandatory-that is truly optional scheduling.
Employees at Globe Life are dedicated to their work and we are
dedicated to our employees and want to give you peace of mind for
your future retirement. We are an Equal Opportunity Employer. By
submitting this form you agree to receive email and text message
communications from Globe Life and its recruiting agents regarding
recruitment events and the advancement of your application for
employment with Globe Life.
Keywords: Globe Life Insurance, Omaha , Full-Time Data Verification Customer Service Representative, Hospitality & Tourism , Omaha, Nebraska
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