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Customer Service Representative Senior

Company: Fiserv
Location: Omaha
Posted on: May 6, 2021

Job Description:

Client Service Representative SeniorWhat does a great Client Support Representative Senior do?As a Client Service Representative Senior, you will manage and develop positive day to day relationships with the following: a specific client base, internal production staff & management, and technology and development teams. You will maintain critical communications from the client to service center that impact the bottom line to meet service level agreement performance! You will develop positive relationships with key client personnel by encouraging open communication, understanding their internal structure and providing regular feed back as needed. Providing support and satisfaction to clients at a professional level with minimal direction, answering questions, and resolves client issues relating to products and services while providing outstanding support to our clients. Continue to maintain industry and product knowledge to assist in finding creative and alternative solutions for our clients. Processing numerous transactions to send and receive information while ensuring its accurate and timely completion of assigned work. Additionally, formulate periodic reports and activity logs on activities and client relationship status as needed in an accurate and timely manner.We are looking for the kind of person who can demonstrate a can-do demeanor; who would like to showcase your positive relationship management, interpersonal and communication abilities.Basic Qualifications for Consideration:

  • High School Diploma or equivalent
  • 2+ years customer service
  • 2+ years Microsoft Office (Excel, Word and PPT) or equivalent educationPreferred Qualifications:
    • Bachelor's degree
    • Experience supporting large key accounts required
    • Excellent communication skills, both written and verbal
    • Requires excellent ability to undertake several duties, organize and maintain and even handed approach with clients and internal contacts, while working with constantly evolving tasks in a fast paced environment.
    • Solid problem solving skills and can display innovation, research, investigation and analysisWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Learn more about Fiserv:To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE--- 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Omaha , Customer Service Representative Senior, Hospitality & Tourism , Omaha, Nebraska

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