Customer Service Representative - $16.50/hour - Omaha
Posted on: January 15, 2022
Ubiquity is hiring Customer Service Representatives to join our
growing Call Center team in Omaha, NE. Salary is at $16.50/hour.
Start date is January 17, 2022.
We are looking for detailed oriented individuals to assist our
client's customers over the phone with the loan application process
from start to finish.
- Assisting applicants over the phone with the Application By
- Assisting customers over the phone with general questions and
We're made of something different.
We act with empathy and urgency. We treat our clients, colleagues,
and community like members of the family. We have grit, tenacity,
and perseverance, and a proven track record of meeting and
exceeding goals - every person, in every role, for our company and
our clients. Think you have what it takes? Join us!
This is a dynamic role partnering with our customer to provide a
best in class experience and make a meaningful difference in
Our Customer Service Representatives work on a world-class team
that takes pride in creating delightful customer experiences and
consistently raising the bar. This a role for someone who considers
themselves a self-starter, go-getter, and customer service
Prior over the phone sales experience is a plus.
What You'll Do
- Provide excellent customer service to inbound and outbound
calls, 100+ calls per day
- Answer continuous inbound calls regarding customer inquiries
that span over many products and topics
- Be an expert on our product and processes
- Bring a flexible mindset - you will be required to adapt to
changing policy and procedures on a regular basis while maintaining
high quality to your work
- Meet or exceed production, quality, and customer service
Ideal Candidates Have
- At least one year customer service experience required
- At least one year working in a high volume call center
- Financial services experience is an advantage
- High school or equivalent
- Knowledge of Zendesk or other CRM applications is a plus
- Excellent verbal and written communication skills
- Ability to multitask
- Strong problem solving and analytical skills
- People-oriented - enjoys interacting with people and working on
- Life Insurance Benefits
- Medical, Dental, and Vision Benefits
- Paid Time Off
- Retirement Benefits
What We Do.
Ubiquity delivers business process outsourcing and advisory
solutions across customer service, technology, and operations.
Focused on transforming the customer experience through data,
applied science, and an unprecedented passion for people, Ubiquity
offers deep industry and practical expertise across four continents
on behalf of 150+ brands and counting.
We want you.
We're committed to creating an inclusive employee experience for
all. Regardless of race, gender, religion, sexual orientation, age,
or disability, we believe that we're at our best when everyone
feels free to be their most authentic self.
Keywords: Ubiquity, Omaha , Customer Service Representative - $16.50/hour - Omaha, Hospitality & Tourism , Omaha, Nebraska
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