Overnight Customer Service Representative (Technical Support)

Company: EMS Inc.
Location: Omaha
Posted on: May 16, 2022

Job Description:

Job Description Overnight Customer Service Representative (Technical Support) - $1000 Progressive Sign On Bonus At EMS, we ---Contact Center--- differently. We support our customers and clients every step of the way and provide an excellent customer service experience. $1,000 Progressive Sign On Bonus Representatives hired for this program who start on or before June 14th, 2021 can earn up to a $1,000 sign on bonus. Payments are made in one-time installments on the paycheck after completing the following: $250 after 2 weeks $250 after 60 days $250 after 90 days $250 after 120 days The Position: Are you a technically savvy individual who has a passion for providing excellent customer service? Then we have the position for you Come join our team of customer service-oriented agents that assists customers via telephone, online CHAT, or e-mail to provide support for basic desktop, PC and applications. This is a central point of entry for customers seeking assistance, information/status updates and resolution. Agents work to resolve questions from password resets, updates to basic desktop application support and take any necessary steps to troubleshoot and/or resolve the issue. Must be able to handle difficult customers and recognize when to escalate the issue for higher level support. Full training provided. Opportunities to work from home after the successful completion of training. CDC guidelines for social distancing and disinfecting are followed in office. You Will Need : Above average customer service skills Strong written and verbal communication skills when interacting with customers and co-workers Friendly and energetic attitude Computer knowledge and internet skills Ability to navigate between multiple computer screens/tabs Quick learner who enjoys using trouble-shooting and problem solving skills Ability to work both as an individual and as a team member Nice to Have : High School Diploma or equivalent Must be familiar with phone Apps, Internet, Email, and Microsoft Office Must have at least 6 months to one year experience using a computer in a work setting Previous technical help desk or call center experience a plus Previous call center experience preferred 10pm-7am shift. Availability for 1 weekend day preferred EMS Offers : $1,000 progressive sign on bonus Paid on-the-job training Medical, dental, vision, and life insurance Casual dress attire Individual work spaces Opportunities to work from home after successfully completing training All CDC guidelines for social distancing/disinfecting followed Complimentary breakfast on Fridays Free parking North-West Omaha location Company Description EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitchell D. Johnson with the vision to provide superior live chat and email response services for numerous companies--- customers. Years later we have evolved into a full service customer contact center and continue to provide superior services. EMS specializes in ---Humanizing Customer Service--- by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.

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