Customer Service Representative - 17/hour - Omaha

Company: Ubiquity
Location: Omaha
Posted on: June 24, 2022

Job Description:

We're hiring.Ubiquity is hiring for Customer Service Representatives to join our team in Omaha, NE. Demonstrating skills and concepts within a high volume call center environment. Customer Service Representatives are responsible to troubleshoot and think outside of the box to identify, resolve, and assist the caller. Base starts at $17/hour.We're made of something different.We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our clients. Think you have what it takes? Join us!The details.Day-to-day Responsibilities

• Take incoming calls / call backs for the Health Group from Providers, Members, Health Plans, or Brokers.
• Calls will include asking you to find a Specialist, PCPs, Labs or Urgent Care ; Claims status; Authorization status; Eligibility; or Benefits
• Take calls and provide accurate, satisfactory responses to their inquiries. If necessary, transfer them to the Health Plan.
• Manage calls involving dissatisfied customers, offering assistance and support, escalating items for quick resolution.
• Collaborate with management team and other call center representative to improve the customer experience
• Provide high levels of Customer service and willingness to assist.
• Collaborate with internal departments to facilitate resolutions to caller's inquiries
• Respond to calls in a courteous, professional & efficient manner providing timely follow-up to requests for information and service.
• Attention to detail will be needed
• Able to work in a high pace, high call volume customer call center.
• Document details on every call in the required systems for future follow up, data collection and reporting
• Timely review, completion and implementation of mandatory training and departments updates
• Operate MIS and telephone systems effectively and efficiently, following established protocols for security, transfer and information exchange.
• Participate in training sessions, reporting on trends and issues which impact members and Health Partners as a whole.
• Attend monthly staff meetings.
• Ability to work independently and as a team
• Ability to review, support and maintain HIPAA and Regulatory guidelines.
• Flexibility with scheduled shifts, lunch and breaks as business need warrants.Ideal Candidates Have
  • High School Diploma or equivalent work experience.
  • 2 years customer service experience.
  • Healthcare and Call Center experience preferred.
  • Microsoft Suite including Outlook with a basic understanding of Word, Excel and Access;
  • Strong organizational skills, effective written and oral communication skills;
  • Strong interpersonal skills to be able to interact with all levels of staff and various departments.The Perks.
    • 401K
    • Medical, Dental, Vision Benefits
    • Life Insurance
    • Learning and Development OpportunitiesWhat we do.Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+brands and counting.We want you.We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.

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