Business Customer Service Representative
Posted on: January 27, 2023
Position Purpose/SummaryThe Business Customer Service
Representative is committed to providing the highest quality of
service to the communities, customers, and employees we serve by
fulfilling our business customers' needs by offering the latest in
technological advances allowing them to keep pace with the growing
demands of a global economy.Primary Duties &
ResponsibilitiesMaximize business customer revenue opportunities
through explanation of products and services available to meet
customer needs.Support the Business Sales Team by creating Service
Orders & monitoring the workflow for proper billing.Sell business
products and services. Ensure individual, team and company goals
and objectives are metProvide information to business customers
relating to the application for, installation of, and policies and
procedures relating to local and long-distance telephone, cable
television and internet services.Administrative duties relating to
local and long-distance telephone, cable television, and internet
services. Verify business customer-provided information prior to
the processing of service orders. Enter service orders into the
database, process service orders for installation, disconnection,
and feature changes by computer.Assist business customers by
answering billing questions, determining deposits, and approving
credit memos by adhering to American Broadband policies and
procedures and Tariff requirements; log credit deposit information,
and determine payment options for customers that have overdue
accounts.Facilitate trouble reports for business customers and
forward information to the appropriate department or
individualMaintain business customer plant records. Assist
technicians in clearing business troubles.Assist with business bad
debt collection, as needed. Provide pertinent business information
to technicians and main office personnel, as required.Assist with
or coordinate business special projects, as assigned.Performing all
other duties and responsibilities as assigned.Knowledge, Abilities,
& Skills for SuccessEffectively communicate in a positive and
professional manner through written and verbal communications in
all interfaces with customers/public, fellow employees, and
vendors.Ability to use appropriate computer programs (including,
but not limited to, Microsoft Office Suite) which includes having
proficient computer skills and the ability to adapt and learn as
programs and processes change.Ability to work as a team member and
exert initiative to work independently to reach a goal.Ability to
embrace change in the workplace while encouraging others to seek
innovative approaches. Ability to function effectively as a team
player. Knowledge of and the ability to comply with Company's
Customer Proprietary Network Information (CPNI) regulations and
procedures. Ability to work a flexible work schedule, as needed, to
best serve our customers.QualificationsAt a minimum, the Business
Customer Service Representative must have a high school diploma or
equivalent plus 4+ years customer service/sales experience. Basic
telephony and cable television experience, inside and out,
preferred.Physical DemandsSelect one the following for the each of
the items listed below:N (Not Applicable) - Activity is not
applicable to this occupation.O (Occasionally) - Occupation
requires this activity up to 33% of the time or 0 - 2.5+
hours/day.F (Frequently) - Occupation requires this activity from
33%-66% of the time or 2.5-5.5+ hours/day.C (Constantly) -
Occupation requires this activity more than 66% of the time or 5.5+
hours/day. Standing N? O? F? C? Walking N? O? F? C? Sitting N? O?
F? C? Reach Outward N? O? F? C? Reach Above Shoulder N? O? F? C?
Climbing N? O? F? C? Crawling N? O? F? C? Squatting/Kneeling N? O?
F? C? Bending N? O? F? C? Keyboarding N? O? F? C? Driving N? O? F?
C? Hearing N? O? F? C? Communicating N? O? F? C? Perceiving N? O?
F? C? Outdoor Climate N? O? F? C? Various Terrain N? O? F? C?
Cramped Workspace N? O? F? C? Lift/Carry: Up to 10 lbs N? O? F? C?
Up to 20 lbs N? O? F? C? Up to 50 lbs N? O? F? C? Up to 75 lbs N?
O? F? C? Up to 100 lbs N? O? F? C? 100+ lbs N? O? F? C? Push/Pull:
Up to 10 lbs N? O? F? C? Up to 20 lbs N? O? F? C? Up to 50 lbs N?
O? F? C? Up to 75 lbs N? O? F? C? Up to 100 lbs N? O? F? C? 100+
lbs N? O? F? C? DisclosureThe Company has reviewed this job
description to ensure that essential functions and basic duties
have been included. It is intended to provide guidelines for job
expectations and the employee's ability to perform the position
described. It is not intended to be construed as an exhaustive list
of all functions, responsibilities, skills, and abilities.
Additional functions and requirements may be assigned by
supervisors as deemed appropriate. This document does not represent
a contract of employment, and the Company reserves the right to
change this job description and/or assign tasks for the employee to
perform, as the Company may deem appropriate. American Broadband,
and all subsidiaries, are an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees. PI202123197
Keywords: Camtel, Omaha , Business Customer Service Representative, Hospitality & Tourism , Blair, Nebraska
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