Customer Service Representative

Company: Marriott
Location: Omaha
Posted on: May 26, 2023

Job Description:

Job Number 23090985
Job Category Reservations
Location CEC Omaha, 1818 North 90th Street, Omaha, Nebraska, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
As a FORTUNE Best Place to Work 20 years in a row - you can't go wrong! We are recruiting for an upcoming training class:
Class Start Dates: 06/05/2023
Training Class Schedule: 12:30 PM - 9:00 PM CT,
Anticipated Shift After Completion of Training: 3:30pm to 12:00am
Opportunity For Remote Location After 90 Days.
Compensation includes paid training, competitive salary, incentives (payout range 2.5%-15%), and shift differentials of 75 cents or more where applicable. We offer an excellent benefit package including medical, dental, vision, 401(k), TRAVEL DISCOUNTS, and more.
If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/
JOB SUMMARY
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.
Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Keywords: Marriott, Omaha , Customer Service Representative, Hospitality & Tourism , Omaha, Nebraska