Junior Area General Manager - Omaha, NE
Company: Foundry
Location: Omaha
Posted on: September 16, 2023
Job Description:
About the Role:We are hiring a Junior Area General Manager to
join us at Landing! In this role, you will join our Field
Operations team and be responsible for success in the Omaha, NE
Market. Success in this role looks like ownership, you'll own the
large decisions and the small details that lead to providing an
amazing member experience within your market.About the Team:Our
Field Operations team owns the support of Member and Property needs
while working closely with our host, installation, and property
success teams, based in our Birmingham, AL headquarters. Working
together, our goal is to provide an exceptional experience for our
members in the Nashville, TN Market. Area General Managers (AGM's)
report to Area Leaders and are imperative to Landing's success.What
You'll Do:
- Assume ownership and manage relationships of key accounts
within a portfolio of properties
- Support a team of full-time cleaners and installers
(independent contractors)
- Coordinate team schedules and leverage critical tasks to high
performers
- Inspect cleaned homes and identify training opportunities
- Evaluate the property and home condition, ensuring inventory
meets Landing standards
- Oversee members' reservations from beginning to end as a key
point of contact to ensure 100% member satisfaction
- Monitor and resolve member support tickets through all member
communication channels
- Act as liaison with property management teams to quickly
resolve maintenance requests, address member concerns, and execute
new leases
- Simultaneously complete multiple daily tasks and build
processes for the future
- Evaluate market performance against key performance indicators
including Net Promoter Score, Customer Satisfaction Survey,
Cleaning Quality, and Market Growth
- Build weekly market performance reports and present them to
Field Operations leadersWhat You Need:
- This is an In-Market position without a physical office.
Location required in the Omaha, NE area.
- 1+ years of management experience (preferably in Property
Management)
- Managing a team is a huge plus
- Strategic Doer: You're an expert at zooming out and seeing the
big picture, but don't overlook the tiny details and love to build
from the ground up.
- Interpersonal Skills: You have exceptional communication and
interpersonal skills, with the ability to develop a high degree of
personal credibility at all levels of the organization.
- An obsession with customer experience and satisfaction
- Ability to thrive in high-growth environments and an evolving
startup atmosphere
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities, an
over-communicator, proactive ownership style
- Ability to earn the trust of leadership, work independently,
and drive results with minimal supervision
- The hands-on mentality to jump in and get things done when it
countsBenefits & Perks:Landing aims to create a workplace that
fosters both personal and professional growth. We offer a
competitive benefits package we are proud to share with you!
- Solid compensation package + stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and
AD&D, Disability, Mental Health, Pet, Commuter, and FSA or
HSA
- We've got you covered with a 401(k) plan and access to
ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with
us!
- Explore and travel comfortably with 7 free nights in a Landing
home per year
- Employee perks for temporary or indefinite stays when you
choose to live with LandingWith this opportunity we can also offer:
- One year rent-free living in a Landing
- Monthly phone and car allowances
Keywords: Foundry, Omaha , Junior Area General Manager - Omaha, NE, Hospitality & Tourism , Omaha, Nebraska
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