Area Service Leader

Company: Ingersoll Rand
Location: Omaha
Posted on: September 20, 2023

Job Description:

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Summary: The Area Service Leader position is responsible for providing the leadership for all service activities from the installation of new equipment or implementation of a services contract through lifetime connectivity with that customer. Processes within that oversight include delivering a best in class customer service experience, exceeding services revenue growth and profitability targets, collaboration with sales on growth opportunities and pricing, field service coordination, customer issue resolution, management and development of technicians through a team of service supervisors, and leading a world class safety culture. Provides strategy for connectivity and services growth within the defined region. This position is responsible for services growth for the Upper Midwest Area with offices located in Minneapolis, Des Moines, Omaha, Kansas City, and Denver. Responsibilities:

• Collaborate with sales on contract pricing of parts and services to maintain and enhance profitable service operations.
• Accountable for full services portfolio performance of the defined Area. Ensure technicians training and skill level is appropriately balanced to service customers, and leverage resources across the area. This includes emergency repair (break/fix), regular maintenance contracts, scheduled work and upgrades, installations, replacement components (parts), and long-term service agreements (Package Care).
• Accountable for the DSOR, MDI and service coordination process/function (via our IDM process). Will partner with the Operations Leader who is responsible for the DSOR, MDI and service coordination process/function.
• Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills, to the highest degree possible.
• Proactively build the technician and supervisor pipeline (internally and externally) and strategically manage your workforce to prevent resource gaps.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Visit customers on a regular basis to build relationships and provide solutions.
• Participate in local associations or groups to build external awareness and network. Qualifications:
• Bachelor's Degree required in a related discipline; Engineering, Technical, Marketing or Business preferred. Technical capabilities are a plus.
• Possess a minimum of 5-10 years of experience in industrial product space, preferably with a diverse product portfolio including service offerings.
• Leadership skills are essential. Individual must be able to manage an hourly technical workforce, including remote employees, as well as salaried staff.
• Prior P&L responsibility required.
• Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for optimal results.
• Excellent written and verbal communication skills For Colorado-based applicants, the total pay range for this role, including incentive opportunities, is $92,700 - $216,300. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case. At Ingersoll Rand, we think and act like owners - of our business, our communities, our planet, and our health too. The Ingersoll Rand benefits program provides you with the tools and resources to take accountability for your health so that we can continue to help make life better. Benefits of employment and include;
• Medical and Prescription drug plans
• Wellness and Chronic disease management programs
• Dental, vision, life/AD&D insurance
• Short- and Long-term disability
• Health Savings Account
• Flexible Spending Account
• Parental Leave
• Employee Assistance Program
• Discount Program
• Employee Stock Grant
• 401k plan with a company match
• 3 weeks of paid vacation and 11 paid holidays throughout the calendar year
• Voluntary benefits include legal, accident, and critical illness protection Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit .

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