Customer Service Associate

Company: Deck Bros, LLC
Location: Council Bluffs
Posted on: May 20, 2025

Job Description:

We're looking for an enthusiastic, highly motivated Customer Service Advisor to set appointments for our prospective clients to meet with our project advisors. Job seekers should have a background in customer service, exceptional communication, active listening, and problem-solving skills.



This is a customer service role. You will be required to be on the phone for most of your time. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities:

--- Maintain customer accounts and update with new account information as needed
--- Interact with the sales lead to maintain and improve service and product knowledge
--- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
--- Find patterns in customer complaints and bring them to the team for improvement
--- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
--- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
--- Promptly respond to all inbound inquiries via phone, email, social media, website contact form, etc.
--- Interact with the sales leader to maintain and improve service and product knowledge
--- Schedule appointments between prospects and Project Advisors

Qualifications:

--- Must have graduated high school, received a G.E.D. or equivalent
--- Experience working in a customer-oriented atmosphere
--- Display strong communication skills, active listening skills, and personal skills
--- High attention to detail with a strong desire to serve
--- Must enjoy long interactions at a fast pace
--- Strong desire to follow a process
--- College or relevant experience
--- Customer Service Experience is preferred

About Company:
At Deck Bros, we live by and serve our team, clients, and community by upholding our Core Values:

Love First

Treat Clients Like FamilyTreat Others Like FamilyAlways Lead with LoveHelp OthersElevate And Innovate

Elevate and Celebrate OthersHave a Growth MindsetContinuously Improve on EfficiencyHave an Upbeat Positive AttitudeAct Courageously

Take Action DecisivelyTake Ownership of MistakesProactively CommunicateBe CoachableDo The Work With Integrity

Do What is Right No Matter WhatBe On TimeTake Pride in Your WorkAlways Give Your BestMISSION STATEMENT: WE HELP FAMILIES MAKE EVERLASTING MEMORIES WITH THEIR LOVED ONES BY RECREATING THEIR EXTERIOR SPACE IN A TIMELY MANNER

Keywords: Deck Bros, LLC, Omaha , Customer Service Associate, Hospitality & Tourism , Council Bluffs, Nebraska