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Customer Service Representative - Financial Services - We offer a $350 hiring bonus!

Company: EMS Inc.
Location: Omaha
Posted on: June 15, 2019

Job Description:

Customer Service Representative-Financial Services- We offer a $350 hiring bonus! Come work for a growing contact center nestled in the Northwest part of Omaha, Nebraska. The Company: EMS Inc. offers a team work environment, not a "typical" call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the "big box" guys where you feel like a number. We want our agents to succeed! The Position: We are looking for professional Customer Service agents to join a fast-paced and energetic customer service team for a Financial Services program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner while supporting client regulations. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities . You will need : High level customer service skills Good research skills and the ability to answer financial services questions Knowledge of the financial services, banking or the securities market Adherence in compliance procedures and following industry protocols Great listening skills to recommend financial services Strong written and verbal communication skills when interacting with customers and co-workers Compliance with quality assurance and client expectations and standards The desire to learn new financial concepts and terms Good computer knowledge and internet skills Ability to navigate between multiple computer screens/tabs Quick learner who enjoys using trouble-shooting and problem solving skills Relationship building skills and a desire for customer satisfaction Requirements : Bachelor's degree in finance, business, other related field or equivalent work experience preferred Must be familiar with phone Apps, Internet, Email, and Microsoft Office One to two year's previous call center experience required Prior experience in financial services, banking or the securities industry General understanding of the financial markets, industry rules and procedures Good mathematical skills and knowledge of industry specific regulations The ability to keep client information strictly confidential The ability to pay close attention to details while resolving customer problems Must demonstrate a professional demeanor and positive attitude EMS Offers : $350 hiring bonus Paid on-the-job training Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire Casual dress attire Individual work spaces Complimentary breakfast on Fridays Free parking North-West Omaha location Employment Type: Full Time Years Experience: 1 - 3 years

Keywords: EMS Inc., Omaha , Customer Service Representative - Financial Services - We offer a $350 hiring bonus!, Hospitality & Tourism , Omaha, Nebraska

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