Clinical Systems Epic Trainer

Company: Boys Town
Location: Omaha
Posted on: August 6, 2022

Job Description:

Business: Boys Town The Clinical Systems Epic Trainer is responsible for performing training and end user support related to the Electronic Health Record and associated ancillary systems, policies, procedures, and processes. No matter the role you play at Boys Town, you further our commitment to making the world a better place for children, families, patients, and communities. Responsibilities:

• Delivers go-live and new-hire training during system changes and upgrades.
• Recommends and coordinates improvements and updates to training materials. Curriculum may be eLearning, instructor-led or a blended approach. Recommends and coordinates improvements and updates to education delivery techniques based on evaluation processes.
• Supports clinical and/or non-clinical end users during classroom training, implementation, and post-implementation, in a live setting by providing on-site and remote support. Supports end users in defining and resolving problems within the EHR or other related applications and/or workflow processes. Supports end users with computer system optimizations.
• Acts as a liaison between end users and technical support team, to include information gathering, research, design, testing and implementation of software systems.
• Maintains accurate documentation including a clear description of the problem, the steps utilized in problem solving, and description of the final solution.
• Applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of the position authority.
• Conducts assessments, provides learning recommendations, facilitates training to meet the identified needs of the end users and routinely evaluates the training results.
• Other duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
• Knowledge, Skills and Abilities Required
  • Ability to deliver training in both classroom and virtual training settings.
  • Strong knowledge of educational program development in adult learning.
  • Knowledge of general concepts and practices that relate to the healthcare field, and specific policies, standards, procedures and practices that pertain to the assigned function.
  • Ability to maintain confidentiality of medical records, and to use discretion with confidential data and sensitive information.
  • Skilled in professional interactions, working with integrity, respect, and innovation in delivering service to our customers.
  • Ability to work effectively and collaboratively in a diverse and multi-cultural environment.
  • Ability to share knowledge efficiently, completely, and patiently.
  • Ability to provide excellent creative problem-solving skills.
  • Ability to quickly learn and adapt to new systems, software packages, processes.
  • Ability to communicate effectively with technical personnel and non-technical users using written, audio and visual forms of communication.
  • Ability to work collaboratively with managers and supervisors, physicians, and other members of the healthcare team.
  • Ability to work independent or in a team environment.
  • Ability to work flexible hours. Required Qualifications:
    • Bachelor's degree in Computer Science, Organizational Development, Healthcare or Health Administration, Education or related field required, or equivalent relevant experience.
    • 3 years relevant experience (preferably in a healthcare setting) required.
    • Epic experience preferred with Epic training/workflow experience strongly preferred.
    • Experience designing and delivering training programs in Adult Education strongly preferred.
    • Credentialed Epic Trainer or must obtain credential within one month of hire.
    • Ability to deliver training in both classroom and virtual training settings.
    • Strong knowledge of educational program development in adult learning.
    • Knowledge of general concepts and practices that relate to the healthcare field, and specific policies, standards, procedures, and practices that pertain to the assigned function. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our supporters when it comes to achieving Boys Towns mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-.
      
      

Keywords: Boys Town, Omaha , Clinical Systems Epic Trainer, Human Resources , Omaha, Nebraska