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Director, Quality Assurance, Continuous Improvement, Technical Support and Training

Company: Lincoln Financial Group
Location: Omaha
Posted on: February 15, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

  • Direct technology support within knowledge of IT systems such as Genysis, ARDIS and Portal
  • Directs multiple complex training activities including development, implementation, & evaluation of complex training plans/programs to meet departmental training objectives & organizational readiness needs.
  • Directs and/or develops complex and/or comprehensive training materials, manuals, procedures, and/or visual aids that meet the objectives.
  • Directs and/or performs ongoing assessments of training effectiveness with a key focus on accelerating/enhancing productivity, engagement, and quality; recommends complex and/or highly comprehensive training modifications as necessary.
  • Identifies and prioritizes training needs and requirements in collaboration with business stakeholders and management.
  • Directs multiple complex quality assurance activities including the development, assessment, and analysis of quality related data to meet business quality standards, objectives, and goals.
  • Directs and implements quality and training initiatives.
  • Provides leadership to quality and training teams; provides guidance and direction in the achievement of business objectives.
  • Identifies complex quality trends and develops complex training plans to create process improvement opportunities.
  • Partners with internal stakeholders to effectively manage compliance and accuracy objectives while delivering exceptional customer experience.
  • Manages and oversees and may develop the budget for his/her area(s) of responsibility
  • Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department.Graduate degree or equivalent work experience (6 years of experience in lieu of Graduate)7+ Years of experience in quality and/or training that directly aligns with the specific responsibilities of this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.

Keywords: Lincoln Financial Group, Omaha , Director, Quality Assurance, Continuous Improvement, Technical Support and Training, IT / Software / Systems , Omaha, Nebraska

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