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Field Technician Helpdesk

Company: Vortalsoft Inc
Location: Omaha
Posted on: March 28, 2020

Job Description:

Title Field TechnicianCustomer Service Engineer Location Omaha, NE Duration 8 months Job Description The Field TechnicianCustomer Service Engineer will provide break-fix troubleshooting and repair services to our customers. Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, Switches Installing and repairing Servers Troubleshoot and installing in LAN-WAN environments Provide some desk side technical support for hardware and software Perform analysis to effectively identify potential problems to eliminate problems in the future Maintain requisite technical competence to support the hardware and software Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process Taking appropriate actions to mitigate or eliminate hardwaresoftware problems Perform applicable preventative maintenance, per OEM specifications Standby and travel are a requirement, normally 150 - 200 mile radius Education High schoolCollegeMilitaryTech School - Graduation from an accredited college or university with a major in Computer Science, Management Information Systems, or Information Technology is desirable A+ Certification Requirements Minimum 5 years of Information Technology Experience in the public sector with organizations undergoing major upgrades to software and systems is preferred Experience installing and repairing Servers Experience installing troubleshooting LAN-WAN environments Experience installing and repairing troubleshooting workstations, Printers, Scanners, Routers, Switches Must be available to be on-call per schedule Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking Must be able to travel throughout the state and outlying areas Must be able to work overtime when required Must be able to provide own transportation Must submit to and pass a Pre-Employment Drug and Alcohol screen Certifications - A+Net+MCSE - Cisco Certifications will be desired. Experience with SCO and or LINUX will be a plus as well Robert Thomas 772-774-7289 732-377-3493

Keywords: Vortalsoft Inc, Omaha , Field Technician Helpdesk, IT / Software / Systems , Omaha, Nebraska

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