VDI System Administrator

Company: Leidos
Location: Omaha
Posted on: September 15, 2020

Job Description:

Description Job Description Leidos is seeking a junior level System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This administrator will help coordinate, deploy and maintain VDI infrastructure modernization and help drive adoption of trusted thin-client platforms. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers. Primary Responsibilities Individuals in this role may be required to remotely log into the end users' endpoint (desktops andor servers) in order to perform technical software configuration, rebooting, and other remedial actions. Provide support implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems. Help establish VDI capabilities before demanded. Help coordinate VDI infrastructure modernization. Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned Develop solutions to technical issues. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives. Support customer requirements in a 247365 environment and schedule. Update operations and maintenance documentation for 247365 personnel. Update operations and maintenance documentation for 247365 personnel. Mentor junior team members and may supervise others. Basic Qualifications Experience with interacting with customers to handle service inquiries and problems. Experience working as a Tier 2 system administrator familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. Knowledge of IC IT standards and best practices. Working knowledge of VDI modernization adoption, deployment and maintenance. Experience with troubleshooting in Windows, Macintosh, and UNIX desktop operating systems (thick or virtualized clients) imaging, desktop applications, user profiles, and general system problems. Experience with log reviews, incident analysis, and identification of issue trends Experience with ScriptingAutomation Experience troubleshooting issues in a growing environment. Time management skills. Strong oral and written communications skills. Track record of working effectively within a team, and support to peers toward improved processes and results. Experience with support ticket management systems. Experience mentoring others andor supervising others. Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security CE, CCNA-Security, GSEC, or SSCP). Requires BS and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience. Clearance Due to the nature of the government contracts we support, ship is required. TSSCI with Poly required for Position or TSSCI and willingness to get a poly. Preferred Qualifications Foundation of knowledge around AWS cloud services and the cloud ecosystem ITIL Certification External Referral Bonus Eligible Potential for Telework No Clearance Level Required Top SecretSCI with Polygraph Travel No Scheduled Weekly Hours 40 Shift Day Requisition Category Professional Job Family Systems Administration Leidos is a Fortune 500Registered information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately 10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com httpwww.Leidos.com . Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here httpswww.leidos.comcareerspay-benefits . Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to mailto . All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Keywords: Leidos, Omaha , VDI System Administrator, IT / Software / Systems , Omaha, Nebraska