Technical Account Manager
Company: Scantron Corporation
Location: Omaha
Posted on: February 23, 2021
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Job Description:
BUILD your career with a global, diversified company that
provides market leading assessment capabilities and technology
services to help clients around the world achieve their goals.LIVE
your passion through a culture that actively supports community
involvement and embraces a "whole person" company benefits
philosophy including a compensation package designed for your total
well-being.CREATE our future by empowering organizations of all
sizes to monitor, measure, and understand information in order to
improve effectiveness. For more than four decades, we have been
recognized as the trusted source for reliable data capture,
assessment, and analysis.We are the iconic brand in assessment and
technology services. We are Scantron professionals.Scantron is a
global, diversified company that provides market leading assessment
capabilities and technology services to help learners, educators,
business owners, and professionals around the world achieve their
goals. We empower organizations of all sizes to monitor, measure,
and understand information in order to improve effectiveness. For
more than four decades, the Scantron brand has been recognized as
the trusted source for assessments, analytics, technology services,
managed print, and data capture solutions. Scantron is
headquartered in Eagan, MN, with offices in Omaha, NE, Columbia,
PA, and in the Research Triangle of NC. www.Scantron.comREWARDS*
Take charge of your future with our generous 401K savings plan with
company match, which is vested from day one.* Participate in our
company wide well-being program that also serves to lower your
annual health insurance premiums.* Explore new education
opportunities with our Tuition Reimbursement Plan which covers up
to $5,250.* We offer work-life flexibility, meeting personal
obligations along with professional success.Job SummaryThe
Technical Account Manager oversees and addresses the customers'
on-going technical needs by providing accurate technical support
before and after the point of sale, ensuring customer satisfaction
and recommending new solutions.The Technical Account Manager is a
tech-savvy professional, able to analyze the current networking and
business environment. Provide solutions and explain technical
details and requirements to a non-technical audience, and also be
results-driven and aspire to achieve specific goals. In this role,
the Technical Account Manager will be a trusted adviser to
Scantron's clients.Key Duties/Responsibilities* * Provide technical
support for customers to support pre-sales and post-sales
processes* Provide technical and sales support for Customer
Relationship Managers* Interface with the NOC, Solutions
Engineering and the Implementation team to ensure all aspects the
client experiences are addressed* Deliver Strategic Business
Reviews to existing targeted client base* Provide all customers'
feedback to CRM or Manager* Identify new solutions for existing
client base* Analyze customers' needs and suggest upgrades or
additional features and services to meet their requirements* Liaise
with the Sales department to win new business and increase sales*
Establish best practices* Keep track of sales performance metrics*
Manage Review schedules EDUCATION* * Bachelor's degree in Computer
Science or relevant field experienceExperience* * Proven work
experience as a Technical Account Manager* Solid technical
background with hands on experience in Server, SAN, Cloud and
Network Technologies * Solid experience and understanding of
Cybersecurity technologies and policies* Ability to grasp
customers' needs and suggest timely solutions* Excellent verbal and
written communication skills* Excellent listening skills * Strong
Business knowledge to understand client issues* Strong analytical
and problem-solving skills* Self-Motivating and can work with
minimal supervisionScantron is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability status, protected
veteran status, or any other characteristic protected by
law.Applicants who have disabilities may request that
accommodations be made in order to complete the selection process
by contacting our Director of Talent Acquisition, Wendy Hinson at
919 657-6903.EEO is the law. To review your rights under Equal
Employment Opportunity please visit:
www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.Powered
by JazzHRFImkDiK5oz
Keywords: Scantron Corporation, Omaha , Technical Account Manager, IT / Software / Systems , Omaha, Nebraska
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