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Technical Support Specialist

Company: CareerLink
Location: Omaha
Posted on: November 22, 2021

Job Description:

Technical Support Specialist

Omaha, NE 68127

We are looking for sharp, ambitious, and enthusiastic people to create great experiences for our partners with their technology.

About You:

You are good at troubleshooting. When something isn't working, people come to you to fix it.
You genuinely like helping people. Sitting in a dark room by yourself while you type on a computer is not appealing to you.
You are competitive and want to take on more responsibility. Getting stuck in a silo makes you crazy and you want to be more involved.
You feel comfortable working with Microsoft Windows solutions and basic LAN/WAN concepts.

About Us:

HubWise Technology partners with Small Businesses to remove the burden of their technology support and help them deliver against their business objectives. Our core values are:

Say it - Do it
Be Specific
Fearless Innovation

Job Summary

Perform first-response closure, drive resolution of escalated incidents, and act as primary point of contact on all customer incidents and requests for HubWise Technology's Managed Services offerings.

Responsibilities and Duties

Provide first-response resolution
Act as primary point of contact on all customer tickets from creation to resolution
Schedule field visits for tickets that require an onsite presence
Ensure that customer is always aware of the status of their request
Provide On-Call Coverage
Provide a positive experience for customers on every interaction

Qualifications and Skills

Maintain Intermediate proficiency in support and administration for current versions of:

Customer Service
Time Management

Maintain basic proficiency in support and administration for current versions of:

MS Windows Server
MS Windows Desktop
Office 365
Microsoft Office
Internet Technologies


Paid Time Off
Simple IRA Retirement plan with Company Match
Health Insurance
Vision, Dental, and Life Insurance
Get in early at a small, growing business and define your own career path

Keywords: CareerLink, Omaha , Technical Support Specialist, IT / Software / Systems , Omaha, Nebraska

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