Junior Systems Administrator

Company: Heartland Family Service
Location: Omaha
Posted on: May 16, 2022

Job Description:

We are incredibly proud of the workplace we've built. As Heartland Family Service enters an unprecedented phase of growth, we need a reliable, adaptable, and detail-oriented human service professional to help us take our day-to-day employee operations to the next level so our agency can do its best work strengthening individuals, families, and communities through advocacy, education, counseling, and support services. A BIT ABOUT US Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa. At Heartland Family Service, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment. THE OPPORTUNITY As the newest member of the Systems Team, this position requires 2+ years of work experience or associates degree in a technology or related field. You will be working closely with the Director of IT, Network and Systems administrators. Previous Windows Server support and Helpdesk is helpful. Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. You will engage in multiple facets of Heartland Family Service's infrastructure and network, including Windows systems, MS System Center, SharePoint, Virtualization and Storage solutions, and SQL server This position will be the 3 rd level support on systems issues for the helpdesk staff. We never lose sight of our highest priority: ensuring that all Heartland Family Service customer and company data is secure and available. These goals drive all that we do, and we're excited to bring someone on board who will creatively build the perfect mix of secure and efficient systems. We know that the work you will do will have a transformative impact to every contributor at Heartland Family Service and every customer.

• Endpoint Device Administration - Administers and manages endpoint devices including desktop computers, laptops, and phones. This includes BYOD and MDM solutions.
• Infrastructure Maintenance - Updates and maintains existing systems infrastructures including hardware, OS, and software updates/upgrades
• Infrastructure Implementation - Assists with research, design, implementation, and support for new solutions and system infrastructure to support the agency needs and goals
• Phone System - Administers and maintains the phone system
• Documentation - Develops and updates documentation for systems and solutions
• Team Efficiency - Supports the team in efficiency and process including by implementing and training on tools for remote support and management
• Business Continuity - Assists with development, implementation, and administration of disaster recovery systems and business continuity plans in coordination with the Director of Technology
• Email Administration - Supports and maintains email infrastructure, including email routing, filtering and security solutions, encryption, etc.
• Virtualization and Storage - Works with/on virtualization and storage infrastructure including VMware and Hyper-V technologies and SAN/NAS solutions
• Cloud Administration - Supports the agency's cloud deployments including Microsoft 365/Office 365 and Google Workspace.
• PKI Administration - Administers and manages the organization's PKI including internal and external certificates
• Intranet Administration - Manages agency intranet site, including updates, upgrades, changes to site design, and other content and non-content related changes.
• IT Team Collaboration - Collaborates, trains, shares knowledge and skills, serves as 3 rd level escalation support on systems issues, provides coverage including help desk, and supports the staff and goals of the IT Team
• Security Analysis/Risk Mitigation - Identifies security concerns and implements security solutions and procedures to mitigate risk
• Database Administration - Assists with administration and management of database systems
• On-Call Rotation - Part of on-call rotation for after-hours emergency support WHAT YOU'LL LOVE ABOUT US-
  • Casual work environment in a hybrid work setting which allows up to two days per week working from home
  • Competitive salary based on experience
  • Flexible Paid Time Off
  • Ground floor opportunity with room for growth
  • Team culture and collaboration
  • Investment in continuous employee learning and development
  • Paid four weeks of FMLA and two weeks of caregiver leave
  • Structured support for a dynamic self-care plan that helps you to manage your work/life integration
  • Strengths-based professional development and individualized coaching
  • A trauma-informed culture where you are encouraged and supported to show up to work every day exactly as you are!
  • The knowledge your work is helping to provide hope and healing to people who need it most and changing our communities for the better! If playing a key active role in this journey sounds exciting to you, let's chat. IS THIS ROLE NOT AN EXACT FIT? Sign up to stay in touch, we'll let you know when we have new positions on the team.

Keywords: Heartland Family Service, Omaha , Junior Systems Administrator, IT / Software / Systems , Omaha, Nebraska