Shelter Support Generalist - Omaha, NE
Company: Stephen Center, Inc.
Posted on: September 24, 2022
Stephen Center has served homeless and low-income individuals in
Omaha since 1984 with the mission to partner with the community,
families, and individuals to overcome homelessness, addiction and
poverty. The Pettigrew Emergency Shelter and Permanent Supportive
Housing offerings provide safe and secure housing while individuals
and families complete an assessment of permanent housing options.
All Stephen Center residents have access to dual diagnosis support
services via the HERO addiction/recovery program. 100% of Stephen
Center shelter supportive housing participants are living in
poverty. Housing transition support identifies poverty barriers
that may impact one s ability to achieve or maintain permanent
housing through case management, life skills and behavioral health
services. Stephen Center serves approximately 250 people daily in
Purpose: The Stephen Center Emergency Shelter Guest Services is
responsible for the care and oversight of the clients residing in
the shelter. The staff has the opportunity to direct clients by
assisting them with questions, problems, and emergencies. Other
duties include maintaining accurate logs, filing out incident
reports and other necessary paperwork.
Shift needed: Fri, Sat, Sun, & Monday 2-10:30 pm
Advocate on behalf of the clients in addition to addressing the
needs of the clients including but not limited to medical and
dental appointments, transportation, mental health referrals, job
Monitor and maintain appropriate client behavior using shelter
rules as guidelines. Initiate appropriate consequences as
Monitor and log client s medication including counting medication
upon arrival and monitoring daily intake. Update medication logs
Keep hallways and rooms clean and orderly. Assist/direct clients to
follow through with chores.
omaha jobs Shelter Support Generalist - Omaha, NE omaha jobs
Answer clients and agency questions.
Answer incoming calls, distribute messages for clients.
Keep up to date and accurate records of current clients0
Inform clients of exit dates in addition to collecting exit
information upon departure.
Accurately maintain and monitor ban list.
Generate incident reports as necessary.
Clearly and accurately communicate with Administrative Office
regarding bed availability, client count and client intakes.
Contact and coordinate emergency personnel when necessary.
Perform all other related duties as assigned.
Strong interpersonal and communication skills and the ability to
work effectively with a wide range of clients in a diverse
Attention to detail.
Resourceful, team-oriented, self-sufficient, and
Ability to negotiate effectively (conflict resolution
Professional appearance and manner.
Proficient with MS Office and general office equipment.
Previous shelter experience helpful.
Comfort in dealing with emergencies.
Excellent verbal and written communication skills.
Ability to be flexible with scheduling if necessary.
CPR certified preferred or willing to be certified within 6 months
Conducts self in a manner of professionalism that is conducive to
recovery from mental illness, co-occurring disorders and overall
wellness, including a minimum of one year of continuous sobriety if
in recovery, from the substance for which you are in recovery.
Abides by all specific program and Agency procedures, policies, and
An authentic and honest employee plays a key role in the client s
recovery. Often, an employee will inadvertently become a role model
for the client, regardless of whether an employee has direct
contact with clients on a daily basis. Therefore, Stephen Center
employees will conduct themselves with honesty and integrity.
Work environment characteristics described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is not
exposed to weather conditions. The noise level in the work
environment is usually moderate.
Sitting - Periodically
Standing/Walking - Periodically
Lifting up to 20 pounds Periodically
Paid vacation and sick time
Free Planet Fitness membership to 36th & Q location-$120 value!
Free membership to AccessPerks!! America's largest employee
22% Discount at Verizon Wireless
Free on-site lunches
Monthly employee engagement activities, recognition opportunities
Stephen Center offers competitive salaries and a full array of
benefits commensurate with NAM Guidelines.
Stephen Center is an Equal Opportunity Employer.
Thank you for your interest in Stephen Center!
Keywords: Stephen Center, Inc., Omaha , Shelter Support Generalist - Omaha, NE, IT / Software / Systems , Omaha, Nebraska
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