Analyst Lead , FN Technology Solutions

Company: FNBO
Location: Omaha
Posted on: March 19, 2023

Job Description:

ABOUT FNTS As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. Our culture and our employees are the heart of our story - and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs. Summary of The Job: Role Overview:

The FNTS NOC provides round-the-clock (24 x 7 x 365) operational support to our various customers. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms.About This Role: FNTS is now Hiring a Lead Analyst for the NOC. This role will primarily be the day shift 8am-5pm though flexibility to cover other shifts to help cover other team members when on PTO.This is a Hybrid role with 3 days onsite and 2 days remote. Must be able to commute to the FNTS Tech Center in Downtown Omaha at least 3 days a week. The Lead Analyst of FNTS NOC is responsible for technology support for business partners and internal customers. Under general direction the Lead Analyst supports Level 1-2 Mainframe, Tandem, Core Systems, File Transmission, and ATM operations. Promotes teamwork through knowledge sharing. Monitor core systems/processes, provide solutions or escalate to appropriate support team for impact related events following defined processes and procedures. Work with moderate guidance within established guidelines and assist with small projects as required. The production NOC environment includes shift operations and personnel to ensure 24x7x365 monitoring operations, batch processing, escalations, ticketing, and centralized communications needed to support and operate a high volume, high transaction, dynamic operational environment. The Lead Analyst reports to the Director of Enterprise Operations, and performs as a technical expert overseeing day-to-day scheduling and direction of work for each shift. Key Responsibilities: Monitor and submit customer mainframe batch processes Monitor and report on customer network and/or server outages Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software Monitor customer communication via email or phone, escalating where appropriate Participate in customer bridge calls as needed Monitor and assist with server patching activities Incident triage, correlation, and escalation Create and enhance operational documentation including runbooks, processes and procedures Identify and recommend improvements that enhance the client experience Participate in automaton efforts leveraging advanced automation technologies Complete annual performance reviews for direct reports Complete duties as assigned The Ideal Candidate for This Role: Required Qualifications: Basic knowledge in desktop, server, and network operations Experience acting in a supporting role in an enterprise class IT operations environment Demonstrated ability to provide excellent customer service experiences Must have excellent oral and written communication skill Knowledge of and experience with TSO, CA-7, CA-1, MVS, EJES, Tape Management, Batch Operations, and working knowledge of JCL Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers Preferred Qualifications: 1 year customer service experience in the Information Technology Industry 1 year operational mainframe experience 1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli) 1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience 1 year experience in desktop, server, and or network support Equity, Diversity, & Inclusion:FNTS is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. We strive to reflect the diversity of the communities we serve in the makeup of our workforce. See the full FNTS Equity, Diversity, & Inclusion Statement here All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement

Keywords: FNBO, Omaha , Analyst Lead , FN Technology Solutions, IT / Software / Systems , Omaha, Nebraska